Alcatel-Lucent VoIP for Enterprise manual Assess Plan & Design Implement Manage, Operate Maintain

The Alcatel-Lucent Hosted IP PBX Service methodology consists of the following phases:

Assess	Plan & Design	Implement	Manage, Operate,
			& Maintain
Methodology	Methodology	Methodology	Methodology
Review existing network topology,	Develop:	Deploy and integrate:	On-going management, operation,
OSS/BSS architecture, network	• Network architecture & call flow	• Network elements	and management of the IP PBX
operations and security processess,	design	• OSS/BSS	Solution and OSS/BSS solution:
customer care policies and	• Operations, OSS, & BSS interface	• Features & capacity	• Subscriber provisioning
processes, and enterprise customer	specifications		• Enterprise CDR transmittal
data (target sites, subscriber	• Security management plan	Execute:	• Tier 2/3 technical support
numbers, features etc)	• SLA’s, pricing and other	• Network and service validation	• Collaboration for continuous
	commercial terms		improvement
Develop scenarios for offers,		Testing:
architecture and operations	Output	• Process/M&P training	Output
	• End-to-end operations plan	• Operational Readiness testing	Operational/SLA reports:
Output	• Terms sheet		• Weekly document
• Determine service, network and	• Project implementation plan	Output	• Monthly face to face
operational approach		Test results	• Quarterly management review
		Service launch

Additional services capabilities available as part of the VoIP for Enterprise Solution:

Premises professional services

High quality VoIP implementations require thorough planning, preparation, and training as well as methodologies for ongoing management of the network. Alcatel-Lucent can assist the service provider in ensuring smooth client implementations with a full portfolio of premises professional service designed to ensure smooth migration and management of VoIP.

Alcatel-Lucent’s Professional Services portfolio provides comprehensive offerings spanning the full services lifecycle:

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