Alcatel Carrier Internetworking Solutions 5580 manual Mastering the Digital Home Revolution

Mastering the Digital Home Revolution

The customer home network is becoming the cornerstone of your service delivery chain. Enabling your organization to master the home management challenge will translate into reduced operational costs and increased customer satisfaction.

Troubleshooting, root

cause identification and resolution are all dependent on having

Managing the Full Digital Home

Communication services are con- stantly evolving. Today your focus is on providing triple-play services. Soon, you will move to converged fixed-mobile service offerings. Each service wave brings along a specific set of devices that you need to man- age — from residential gateways, set-top boxes and VoIP phones to femto cell gateways. The heteroge- neous nature of home networks will require integrated management of all these devices, whatever their vendor.

Overcome the Mass

Management Challenge

The growing number of homes to care for — and the heterogeneous nature of devices and services — have turned the home network into a source of many potential problems. Complexity is further increased by the ongoing need for firmware upgrades, bug fixes and new service rollouts. So new tools are essential to help you master this intensified complexity and the associ- ated mass management challenge.

Keeping Operational

Costs Under Control

Because the current competitive environment is forcing you to reduce your operational costs, you need to

rationalize installation, activation, maintenance, customer support and troubleshooting processes to the great- est possible extent. Important gains can be achieved through customer self-care and proactive management to eliminate problems early on.

Achieving the Best

Subscriber Experience

Your mainstream subscribers have neither the knowledge nor the will- ingness to care for the increasing complexity of home networking technologies. They expect easy-to- install services that work smoothly. As a result, they will value any tool or support services you provide. Satisfied subscribers will translate into increased loyalty, while effective tools will speed up service adoption.

Smooth Integration in Your Operational Organization

Moving to the digital home requires an operational transformation. You need to implement automated and flow-through processes for your service provisioning, maintenance and customer support operations. Also, as your organization and service offerings continue to evolve, you need flexible solutions that can meet your changing needs.

tools that provide tech- nicians and customer service representatives (CSRs) with a view into the network all the way to the end devices con- suming that application

T H E Y A N K E E G R O U P –

E X P L O R I N G I P T V L I F E C Y C L E A N D O P E R A T I O N A L C O S T S

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Alcatel-Lucent 5580 Home Network Manager 3