Technical Support

After reading this User Guide, if you need additional assistance with this product, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you.

Contacting support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling:

1.Part Number - the part number is located on the bottom of the HDD PortaCruiser.

2.Serial Number - the serial number is located on the back of the HDD PortaCruiser.

3.Troubles/symptoms - please provide enough information about the issue so our technical staff can accurately diagnose it.

Technical Support Addresses and Phone Numbers

XX By e-mail:support@aleratec.com

XX By Telephone: 1-818-678-0484

Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding U.S. holidays.

Please try to call from a phone near your Aleratec product.

XX Access is available 24 hours a day, 365 days a year, via:

The World Wide Web at: www.aleratec.com

FAX at: 1-818-678-0483

50www.aleratec.com