Alienware D0IX001

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CHAPTER 6: TROUBLESHOOTING

Contents

Main Notes, Cautions, and Warnings CONTENTS Page INTRODUCTION INTRODUCTION Page Product Documentation and Media Placing Your Desktop Before Setting Up Your Desktop Connect the Display Page Page Set Up Microsoft Windows Connect to the Internet (Optional) Page Page Front View Features Back View Features Back Panel Connectors Page Top Panel Connectors Page Connecting External Speakers Connecting Printers Connecting a Plug and Play Printer Connecting a Non Plug and Play Printer Connecting USB Devices Connecting IEEE 1394 (FireWire) Devices Page ermal Controls Working With RAID Alienware Command Center AlienFX AlienFusion RAID Level 0 RAID Level 1 RAID Level 10 RAID Level 5 Software Based Performance Tuning Optimizing Performance System Setup Based Performance Tuning Conguring the BIOS System Setup Entering System Setup System Setup Screens System Setup Options Page Page Page Page Page Page Before You Begin Turning O Your Desktop Before Working Inside Your Desktop Opening and Closing the Side Panel Page Removing and Replacing Memory Module(s) Page Removing and Replacing Hard Drive(s) Page Removing and Replacing Expansion Card(s) Page Page Basic Hints and Tips Backup and General Maintenance Software Diagnostic Tools Pre-Boot System Assessment (PSA) Alienware Diagnostics Starting Alienware Diagnostics From the Support CD/DVD Answers to Common Problems CD-ROM, DVD-ROM, CD-R/W, DVDR/W, or Blu-ray Disc Drive e computer does not recognize the disc or drive An audio CD does not produce sound A DVD or Blu-ray Disc does not play Computer e computer fails the POST: A program is designed for an earlier version of Microsoft Windows Other software problems Internet Cannot browse the Internet or the Unable to locate host error message appears Internet connection is slow Hard Drive Problems Memory Memory errors detected on start up Keyboard e keyboard is not responding A keyboard character is repeating Display If the display is blank If the display is difcult to read Mouse e mouse is not working Power When you press the power button, the computer does not turn on Printer e printer does not turn on e printer does not print Speakers ere is no sound from the speakers Game Controllers e computer does not recognize the game controller CHAPTER 7: SYSTEM RECOVERY CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 Using AlienRespawn v2.0 Advanced Recovery Factory System Recovery Recovery Options Microsoft System Restore Password Protection To Enable or Change Password Settings Dell DataSafe Local Backup AlienRespawn v2.0 Disc To Use the AlienRespawn v2.0 Disc Page Page Page Page Page Computer Use Electrostatic Discharge (ESD) Warning APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup When Should You Contact Alienware? Replacement Components or Accessories General Safety Precautions Websites APPENDIX B: CONTACTING ALIENWARE APPENDIX C: IMPORTANT INFORMATION NVIDIA GeForce GTX 295 Graphics Cards