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Troubleshooting

Try these troubleshooting tips before making a service call. They may save time and money.

Washer Symptom Possible Cause/Solution

Won’t Fill • Make sure power cord is plugged all the way into the electrical outlet.
• Make sure hot and cold water faucets are turned on.
• Make sure that the fill hoses are not kinked or twisted.
•Press START keypad.
• Make sure that the controls are properly set.
• Make sure that the loading door is closed tightly.
• Check the laundry room fuse or circuit breaker.
• Clean the screens in the water mixing valve and the filter screens located at the faucet end
of the fill hoses.
Won’t Start • Make sure loading door is closed tightly.
•Press START keypad.
• Make sure power cord is plugged all the way into the electrical outlet.
• Check the laundry room fuse or circuit breaker.
• Insert coin(s) or card.
• Make sure door latch is properly adjusted relative to door lock.
Won’t Spin/Tumble • Make sure loading door is closed tightly.
•Press START keypad.
• Make sure power cord is plugged all the way into the electrical outlet.
• Make sure controls are properly set.
• Check the laundry room fuse or circuit breaker.
• Broken drive belt. Call the service person.
• Foreign object trap in pump may be clogged. Clean the trap. Refer to
Maintenance section.
Stops/Pauses During
Cycle • Pauses are part of the washer’s normal operation.
• Wash load may be unbalanced. Washer will stop and then restart spin automatically.
• Check the laundry room fuse or circuit breaker.
Won’t Drain • Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation section to make sure that the drain hose has been properly
installed.
• Foreign object trap in pump may be clogged. Clean the trap. Refer to Maintenance
section.
Water Leaks • Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
• Check the condition of the fill hoses. Replace fill hoses every five years.
• Check the condition of the rubber door gasket for tears or holes.
• Make sure drain receptacle is not clogged.
• Check building plumbing.
• Laundry load may be oversudsing or overloaded. Make sure you are using low-sudsing,
high efficiency (HE) detergent and proper load sizes.
• Make sure outside perimeter of the door glass where seal contacts glass is clean.
Too Many Soap Suds • Laundry load may be oversudsing. Make sure you are using low sudsing, high efficiency
(HE) detergent.
• Make sure you are using the amount of detergent recommended on the detergent’s label.
If using non-HE detergent, use only 1/2 of the detergent manufacturer’s recommended
amount.
• Laundry load may be overloaded. Make sure you are using proper load sizes.