Troubleshooting
Callers cannot hear me. | Mute may be turned on. See page 9. |
| Your headphones are out of Bluetooth range (33 feet/10 meters). Move |
| closer to the Bluetooth device. If your headphones do not automatically |
| reconnect, see page 5. |
| Be sure your headphones are paired with the audio device. See page 5. |
Play and Pause are out of sync between my headphones and my audio source.
Ensure that your headphones are in play mode, and then initiate play mode from your audio source.
My earbuds need to be cleaned.
Remove the earbuds from the headphones. Wash the earbuds with warm soapy water, and rinse thoroughly. When the earbud are completely dry, reattach them to your headphones. See page 7.
None of the above issues are the problem, or my headphones still don’t work.
Perform a system reset: While plugging in the AC charger, hold the power/pair button. The headphones will show a solid red or blue light when they have been successfully reset.
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