TROUBLESHOOTING GUIDE | 8 |
We have carefully tested and have found no problems in the supplied MX2106AV unit. However, we would like to offer the following suggestions:
8.1 LEDs ARE OFF
Cause 1: The power adapter is installed wrong.
Solution 1: Make sure the adapter output is connected to the POWER input jack on the unit. If one of the LEDs is still not on, see Solution 2.
Solution 2: Ensure the adapter is plugged into an AC outlet that has power. If the adapter has AC power and the LEDs are still off, see Cause 2.
Cause 2: The wrong power adapter is installed.
Solution 1: Please use the Altinex supplied external adapter (9V, 500mA). If one of the LEDs is still not on, please call ALTINEX at (714)
8.2 UNIT DOES NOT
Cause 1: The manual override switch is installed.
Solution: Remove the connection to the INPUT SELECT jack on the unit. If a plug is installed in the jack, even without a switch, the unit will not
Cause 2: The signal is not active or is improperly formatted.
Solution 1: Remove the input signals from the switcher. If the IN 2 LED is OFF, call ALTINEX at (714)
Solution 2: Connect a properly formatted VGA type signal from to INPUT 1. If the switcher does not switch to INPUT 1, see Solution 3.
SWITCHER
Solution 3: Bypass the switcher and connect the output of the source directly to the display. If the display is good, then call ALTINEX at (714)
8.3 NO DISPLAY
Cause 1: The source has a problem.
Solution: Check the source and make sure that there is a signal present and all source connections are correct. If the source is working and there is still no display, see Cause 2.
Cause 2: Manual override is ON.
Solution: Make sure there is nothing connected to the INPUT SELECT port on the switcher. If there is nothing connected, see Cause 3.
Cause 3: Signal is bad or missing.
Solution 1: Make sure the switcher output is connected to the monitor. If there is still no display, see Solution 2.
Solution 2: Remove both inputs to the switcher and connect the active signal form the source to INPUT 2. If there is still no display, see Solution 3.
Solution 3: Bypass the switcher and connect the output of the source directly to the monitor. If the display is good, then call ALTINEX at (714)
Cause 4: Cable connections are incorrect.
Solution: Make sure the cables are properly connected. Also, make sure that the continuity and wiring are good. If there is still no display present, see Cause 5.
Cause 5: The display has a problem.
Solution: Make sure the display has power and is turned ON. If there is still no display, please call Altinex at (714)
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