Altinex TNP100UN manual Troubleshooting Guide, Altinex Policy, Limited Warranty, Return Policy

ACCESSORIES

TROUBLESHOOTING GUIDE 10

The TNP100UN supplied unit was carefully tested and no problems were detected; however, we would like to offer the following suggestions:

∙If there is no power, check to see if any of the two 5A circuit breakers are tripped. If only one circuit breaker is tripped, power may be present at one of the connector pins.

∙Please make sure that the highest quality video, audio, network, and telephone cables or connectors are used.

∙Make sure that no cable or power cord is damaged or pinched. If there has been damage, then do not use the TNP100UN unit. Immediately contact the ALTINEX Customer Service Department to have the unit repaired.

ALTINEX POLICY 11

11.1 LIMITED WARRANTY

ALTINEX warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges pre-paid within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. ALTINEX neither assumes nor authorizes any other person to assume for it any other liability concerning the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence, or accident.

11.2 RETURN POLICY

It is very important to ALTINEX that you receive all products that you have ordered and that this product meets your expectations. In the unlikely event that an ALTINEX product needs to be returned, please follow the policies below:

Altinex will accept all product returns for a period of 30 days from authorized ALTINEX dealers in an unopened package.

If a product has been opened, the restocking fees will apply. For the restocking fee, please contact an ALTINEX Sales Representative.

If the product is in your possession for more than 30 days, the restocking fees will apply.

Altinex will not accept any returns on cables or custom products.

If your product is in warranty and needs service, contact the ALTINEX Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.

If your product is out of warranty and needs service, contact the ALTINEX Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before the actual repairs are done.

11.3 CONTACT INFORMATION

Phone:714-990-2300

Fax:714-990-3303

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