INTERFACES
TROUBLESHOOTING GUIDE | 11 |
•Please make sure that the amplitude level of the input signal is as follows:
a)RED, GREEN, and BLUE are less than 1.2 Volts.
b)HSYNC & VSYNC are less than 5.0 Volts
•Please use only an ALTINEX supplied power supply (AC Adapter) for proper operation.
•If problems show up on the display after continuous usage at higher voltage, higher temperature, higher humidity, or at other extreme environmental conditions, please correct those extreme conditions.
•If the screen is large in the vertical direction and if you are using Composite Sync on the main output, please disconnect the V. SYNC connector. Also, make sure that the HV PRES Jumper (J5) is set to the OFF position.
•First, adjust the horizontal position control of the display and then use the horizontal position control knob located on the VA6803SX/ VA6804SX/ VA6805SX, if needed.
•If you are using RGsB format (Sync on Green), make sure that the SYNC ON GREEN Jumper (J2) inside of the unit is in the ON position.
ALTINEX POLICY | 12 |
12.1. LIMITED WARRANTY
ALTINEX warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges prepaid within 2 years or (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. ALTINEX neither assumes nor authorizes any other person to assume for it any other liability concerning the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment,
to affect its stability or reliability, or that has been subject to misuse, negligence, or accident.
12.2. RETURN POLICY
It is very important to ALTINEX that you receive the products that you have ordered and that this product fulfills your need. In the unlikely event, that ALTINEX product needs to be returned please follow policy below:
ALTINEX will accept product returns for period of 30 days from authorized ALTINEX dealers. Products must be returned in an unopened package.
If product has been opened, the restocking fees will apply. For restocking fee amount, please contact an ALTINEX Sales Representative.
If product is in your possession for more than 30 days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or custom products.
If your product is in warranty and needs service, contact the ALTINEX Sales Department for RMA (Return Material Authorization). Products returned without RMA number may experience a delay in service.
If your product is out of warranty and needs service, contact the ALTINEX Sales Department for RMA (Return Material Authorization). Products returned without RMA number may experience a delay in service. The service charges will be quoted to you before actual repairs are done.
12.3. CONTACT INFORMATION ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
TEL:
TOLL FREE:
WEB: www.altinex.com
E-MAIL: solutions@altinex.com
FAX:
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