Troubleshooting AXIS 2400/2401 Admin Manual
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Appendix B - Troubleshooting
This appendix provides useful information to help you to resolve any di ff icu l ty y ou mig ht
have with your AXIS 2400/2401. Symptoms, possible causes and remedial actions are
provided in a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the
firmware version currently installed. An updated version may contain a correc tio n th at
fixes your particular problem. For more information, please see Updating the Firmware, on
page 44.

Support

If you cannot solve your problem after reading the information in this appendix or after
referring to the AXIS 2400/2401 FAQ, you can pass the proble m to the AXIS support desk.
To help us help you resolve your problems expediently, please be sure to provide the
following information:
• a brief description of the problem
• the Server Report
• the log file
• if relevant, an example of a poor image.

Server Report

The server report contains important information about the server and its software, as well
as a list of the current parameters.

The Log File

The AXIS 2400/2401 log file records events within the unit and can prove a useful
diagnostic tool when attempting to resolve any problems that might occur.

Viewing the File

To display the latest log entries since the last Restart of the system:
1. Click the Video Server icon in the graphic interface.
2. Click the View Log File button. All Video Server commands executed since the last
Restart of the system are displayed in a separate window.