| AXIS 2400/2401 Admin Manual | Troubleshooting | 41 |
Alternatively, get a copy of the log file by typing the following command directly into the location/Address field (URL) of your browser:
http://<servername>/support/messages
The log file can be read in any text editor and will look something like this:
Jan 19 09:51:45
Jan 19 09:51:46
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Jan 19 09:51:47
Typical AXIS 2400/2401 Log File
PINGing Your IP Address
By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2400/2401 on the network.
Having disconnected your AXIS 2400/2401, follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions, on page 42, and run the PING utility to troubleshoot TCP/IP problems on your network:
1.Start a Command window and type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2400/2401.
2.If you receive the reply destination host unreachable, then the AXIS 2400/2401 is not accessible on your subnet. You must obtain a new IP address and reinstall the unit.
3.If this does not solve the problem, disconnect the AXIS 2400/2401 from the network and run PING again. See the table below for an interpretation of the results.
PING Reply | Interpretation and recommendation |
Reply from <IP address>: bytes = 32; time = 10 | The IP address is already used and cannot be used again. You must obtain a |
ms | new IP address. |
|
|
Request timed out | This IP address is not used and is available for use with your AXIS |
| 2400/2401. If you already installed the unit using this IP address, the |
| installation may have failed. Reinstall the unit. Also check all cabling. |
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