AXIS 2400/2401 Admin Manual

 

 

 

 

 

 

 

 

Troubleshooting

 

43

 

Symptoms

Possible causes

Remedial actions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your AXIS 2400/2401 works

Firewall protection.

Check the Internet firewall with your system administrator.

 

 

locally, but not externally.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Default routers required.

Check if you need to configure the default router settings.

 

 

 

 

The Internet site is too

Use a script running on your web server to relay images from the

 

 

 

 

heavily loaded.

AXIS 2400/2401 to the Internet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Triggering difficulties with

Unable to trigger on both

Repetitive trigger conditions that occur in quick succession can be

 

 

programming scripts.

positive and negative

missed. This is because the command initiated by the first trigger

 

 

 

 

transitions of the Control

event may not have been fully executed before the second event

 

 

 

 

Button and/or I/O ports

starts. This scenario is demonstrated in the illustration below:

 

 

 

 

(double-edged triggering).

 

 

 

Command

 

Command

 

 

 

 

 

 

 

 

Command

 

 

 

 

?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

T1

 

T2

 

T3

 

 

 

 

 

 

 

 

 

 

 

 

Time

 

 

 

 

 

Trigger

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This feature has particular significance when using commands that

 

 

 

 

 

take a relatively long time to process, e.g. mail or ftp, especially if

 

 

 

 

 

they are transmitting a pre/post alarm buffer.

 

 

 

 

 

Bad snapshot images.

Display incorrectly

In Display Properties, configure your display to show at least 65000

 

 

 

 

configured on your

colors, i.e. at least 16-bit.

 

 

 

 

 

 

 

 

 

 

 

 

workstation.

Using only 16 or 256 colors on your display will produce dithering

 

 

 

 

 

artifacts in the image.

 

 

 

 

 

 

 

 

 

 

Incorrect exposure in images.

Incorrect line termination.

If the AXIS 2400/2401 is to be connected in parallel with other

 

 

 

 

 

equipment, disable the input termination by turning the

 

 

 

 

 

corresponding DIP switch to the up-position (OFF). Inversely, when

 

 

 

 

 

not using other equipment, set the Termination dip-switch to ON

 

 

 

 

 

(default setting).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: If you still have a problem after reading this information, please contact your reseller or check the FAQ on the Axis Website at www.axis.com.

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Image 43
Axis Communications 2401 Heavily loaded, Triggering difficulties with Unable to trigger on both, Button and/or I/O ports