Alto-Shaam 1220 manual Problem with water level probe, Steam element contactor is stuck

Models: 1220

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i n s t a l l a t i o n

ERROR CODES AND REASONS (continued)

Error

Display Shows

When does the error occur?

Possible reason

Code

 

 

 

 

 

 

 

E13

Excess Steam Gen Temp

ES units only:

• Problem with water level probe.

 

 

Activated if the temperature of the steam

• Scale build-up inside steam generator.

 

 

generator probe (B-4) is higher than 248°F for

 

 

26 seconds.

• Steam element contactor is stuck.

 

 

 

• Connection issue with B-4 probe.

 

 

 

• Faulty B-4 probe.

 

 

 

 

 

 

ESi units only:

• Jumper on X-3 is improperly positioned.

 

 

Activated if the position of personality jumper

Should be between 2-8 or, if it is a smoker,

 

 

on X-3 is incorrect.

between 2-9.

 

 

Activated if the position of B-4 jumper is

• Jumper on X-6a is improperly positioned.

 

 

incorrect.

Should be between 13-14.

 

 

 

 

E15

Excess Condensate Temp

Activated if the temperature of the condensate

• Water supply is shut off.

 

 

probe (B-3) is higher than 212°F for 26

• Faulty or plugged solenoid valve (Y-2).

 

 

seconds.

 

 

 

 

 

 

• Connection issue at B-3 probe.

 

 

 

• Faulty B-3 probe.

 

 

 

 

E21

Oven Probe Fault

Activated if oven temperature probe (N-6) is

• Connection issue at N-6 probe.

 

 

interrupted.

• Faulty N-6 probe.

 

 

 

 

 

 

 

E22

Core Temp Probe Fault

Activated if cooking in Core Temp mode

• CTC sensor is damaged.

 

 

and the CTC sensor measures an excessive

4-point CTC sensor is activated, but 1-point

 

 

temperature.

 

 

CTC sensor is installed.

 

 

 

 

 

 

• Cable connection of CTC sensor is damaged.

 

 

 

• Hardware problem on control unit (SM).

 

 

 

 

E23

Steam Gen Probe Fault

ES units only:

• Connection issue at B-4 probe.

 

 

Activated if the steam generator probe (B-4) is

• Faulty B-4 probe.

 

 

interrupted.

 

 

 

ESi units only:

• Jumper on X-3 is improperly positioned.

 

 

Should be between 2-8 or, if it is a smoker,

 

 

• Activated if the position of personality

 

 

between 2-9.

 

 

jumper on X-3 is incorrect.

 

 

 

 

 

• Activated if the position of B-4 jumper is

• Jumper on X-6a is improperly positioned.

 

 

Should be between 13-14.

 

 

incorrect.

 

 

 

E24

Bypass Probe Fault

Activated if the bypass probe (B-5) is

• Connection issue at B-5 probe.

 

 

interrupted.

• Faulty B-5 probe.

 

 

 

 

 

 

 

E25

Condensate Probe Fault

Activated if the condensate probe (B-3) is

• Connection issue at B-3 probe.

 

 

interrupted.

• Faulty B-3 probe.

 

 

 

 

 

 

 

E26

Steam Gen Safety Probe Fault

Activated if the steam generator safety probe

• Connection issue at N-8 probe.

 

 

(N-8) is interrupted.

• Faulty N-8 probe.

 

 

 

 

 

 

 

E27

Excess Steam Gen Safety

Activated if the steam generator safety probe

• Problem with water level probe.

 

Temp

(N-8) measures a temperature in excess of

• Scale build-up inside steam generator.

 

 

266°F.

• Steam element contactor is stuck.

 

 

 

• Connection issue with N-8 probe.

 

 

 

• Faulty N-8 probe.

 

 

ESi units only:

• Jumper on X-6b is improperly positioned.

 

 

• Activated if the position of N-8 jumper is

Should be between 1-2.

 

 

incorrect.

 

 

 

 

 

CombiTherm® ES series • electric INSTALLATION MANUAL #MN-28897 • 31.

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Alto-Shaam 1220 manual Problem with water level probe, Steam element contactor is stuck, Connection issue with B-4 probe

1220 specifications

Alto-Shaam is known for its innovative cooking and holding equipment designed for the foodservice industry, and their VHes product line is no exception. This range includes models VHes-10, VHes-5, 1220, 610, and 714, each built with unique features and advanced technologies to meet the demands of modern kitchens.

The VHes-10 and VHes-5 models are equipped with Alto-Shaam’s exclusive Halo Heat technology, which provides precise temperature control and ensures even heat distribution. This technology gently holds food at the perfect serving temperature without drying it out, enhancing both flavor and texture. These models also feature Energy Star certification, reflecting their energy-efficient design, which helps kitchens reduce operational costs while supporting sustainability goals.

The VHes-10 boasts a larger capacity, capable of accommodating more food items, while the VHes-5 is designed for smaller operations or limited spaces, providing versatility in the kitchen. Both models come with digital control panels for easy temperature adjustments and monitoring, ensuring that chefs can maintain optimal conditions at all times.

Moving on to the 1220, 610, and 714 models, these units cater to diverse holding needs within foodservice operations. Each model is designed to be user-friendly, with clear digital displays and intuitive controls that allow chefs to quickly set and adjust holding temperatures. The 1220 model is particularly popular for its spacious design, which supports larger quantities of food, making it ideal for bustling kitchens and catered events.

The 610 and 714 models are engineered for flexibility, allowing operators to effectively manage their food items in various settings. Their compact sizes combined with smart technology make them an excellent choice for both front-line service environments and back-of-house operations. Notably, all these models support multiple food types, enabling establishments to hold everything from vegetables to protein dishes without compromising quality.

In summary, Alto-Shaam’s VHes series, including the VHes-10, VHes-5, 1220, 610, and 714, integrates cutting-edge technologies such as Halo Heat and efficient designs into versatile equipment. With an emphasis on energy savings, precise temperature control, and user convenience, these models are vital for any foodservice operation seeking to elevate their food holding and serving capabilities.