Amana W10410362A warranty If you experience Possible causes

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.amana.com/help

for assistance and to possibly avoid a service call.

If you experience Possible causes

Washer not performing as expected (cont.)

Solution

Washer not draining/	Empty pockets and use garment bags	Small items may have been caught in pump.
spinning, loads are	for small items.
still wet
	Drain hose extends into standpipe	Check drain hose for proper installation. Use drain hose form
	farther than 4.5" (114 mm).	and securely attach to drainpipe or tub. Do not tape over drain
		opening.
	The drain hose is clogged, or the	Lower drain hose if the end is higher than 96" (2.4 m) above the
	end of the drain hose more than	floor. Remove any clogs from drain hose. See “Installation
	96" (2.4 m) above the floor.	Requirements” in Installation Instructions.
	The drain hose fits too tightly	The drain hose should be loose yet fit securely. Do not seal the
	in the standpipe, or is it taped	drain hose with tape. The hose needs an air gap. See “Connect
	to the standpipe.	Drain Hose” in Installation Instructions.
	Using cycles with a lower spin speed.	Cycles with lower spin speeds remove less water than cycles
		with high spin speeds. Use the recommended cycle/speed spin
		for your garment.
	Washer not loaded as recommended.	A tightly packed or unbalanced load may not allow the washer
		to spin correctly, leaving the load wetter than normal. See “Cycle
		Guide” for load size recommendations for each cycle.
	The load may be out of balance.	Avoid washing single items. Balance a single item such as a rug
		or jacket with a few extra items.
	Not using HE detergent or using too	Use only HE detergent. Suds from regular detergent or using
	much HE detergent.	too much detergent can slow or stop draining or spinning.
		Always measure and follow manufacturer’s directions for your
		load. To remove extra suds, Select RINSE & SPIN. Do not add
		detergent.
	The drum has clothing stuck between	Rotate drum by hand to check for any binding of the spin
	spin basket and outer tub.	basket and outer tub. Move open end drum up and down while
		holding outer tub steady and check for looseness (more than
		1/4" (6.35 mm) of movement).
Door locked at end of	Water remaining in washer after cycle.	Select DRAIN & SPIN to remove any water remaining in the
wash cycle		washer. The washer door will unlock at the end of the drain.
Door will not unlock	Door locks when cycle has started.	If the “Add Garment” light is lit, press START/PAUSE once. The
		door will unlock.
Desired option or setting	For best performance, not all settings	See the “Cycle Guide” for the available settings and options for
does not light	are available with each cycle, and some	each cycle.
	options cannot be used together.
Incorrect or wrong	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
wash or rinse
		Both hoses must be attached to both washer and faucet, and
temperatures
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Washing many loads.	Your hot water tank may not have enough hot water to keep up
		with the number of hot or warm washes. This is normal.
Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.

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