15
Service If the UPS requires service do not return it to the dealer! Follow these steps:
1. Review the problems discussed in Troubleshooting, page 14, to eliminate common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!
3. If the proble m persists, cal l customer ser vice or visit the APC Interne t Website (www. apcc.com).
• Note the model number of the UPS, the serial number, and the date purchased. A technician will ask you to
describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue
a Return Merchandise Authorization Number (RMA#).
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining
a new set.
Note:
• Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage
sustained in transit is not covered under warranty.
• Refer to Appendix B: Transporting Your Smart-UPS, page 17, for important shipping information.
5. Mark the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
APC Contact Information Internet: http://www.apc c.com/contac t
North America
Phone 1.800.800.4272
Fax 1.401.788.2743
Latin America
Argentina 0800.9.APCC (0800.9.2722) Mexico 95.800.804.4283
Brazil 0800.12.72.21 Uruguay 000.413.598.2139
Colombia 980.15.39.47 Venezuela 8001.2544
Email apctchla@apcc.com
Limited Warranty American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a
period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its
own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material
Authorization (RMA) number from customer support (see Service, page 15). Products must be returned with
transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of
date and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence,
or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who
must have properly registered the product within 10 days of purchase.
EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the
aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost
profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims
by third parties, or otherwise.