Chapter 3 Service, Contact and Warranty Information

Service

APC makes every effort to ensure parts and equipment arrive in working condition. Occasionally, it may be necessary to return parts or equipment that are not in working condition.

If the unit requires service do not return it to the dealer. Instead, follow these steps:

1.Contact APC Customer Service through the APC web site, www.apc.com/support.

Note the product model number, the serial number, and the date purchased. If you call APC Customer Service, a technician will ask you to describe the problem and try to solve it over the phone. If this is not possible the technician will issue a Returned Material Authorization Number (RMA#).

If the product is under warranty, repairs are free. If not, there is a repair charge.

Procedures for servicing or returning products may vary internationally. Refer to the APC web site. Select the appropriate country from the country selection field. Select Support from the tab at the top of the web page.

2.Pack the product in its original packaging. If the original packing is not available, refer to the APC web site for information on obtaining appropriate packing materials.

Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

3.Mark the RMA# on the outside of the package.

4.Return the unit by insured, prepaid carrier to the address given to you by Customer Service.

How to Contact APC

In the USA …

 

Outside the USA …

 

 

 

Refer to the APC web

site,

Refer to the APC web site, www.apc.com. Select the appropriate

www.apc.com/support.

 

country from the country selection field. Select the Support tab at

 

 

the top of the web page.

 

 

 

5

Page 6 Page 8
Page 7
Image 7
American Power Conversion Generator user manual Service, Contact and Warranty Information, How to Contact APC
Page 6 Page 8

Generator specifications

American Power Conversion (APC) has long been recognized as a leader in providing reliable power solutions, including a range of high-performance generators designed to meet the demands of both residential and commercial applications. The APC generator line showcases a commitment to innovation, efficiency, and durability, making them a preferred choice for users who require uninterrupted power supply in critical situations.

One of the standout features of APC generators is their advanced inverter technology. Inverter generators are notable for their ability to produce clean, stable energy that is safe for sensitive electronic devices. This is particularly beneficial for homeowners and businesses that depend on computers, medical equipment, and other sensitive electronics. The inverter system allows the generator to adjust its power output in real-time, ensuring optimal performance while minimizing fuel consumption and noise levels.

APC generators are equipped with robust engines designed for reliable performance in various weather conditions. Many models feature automatic shut-off mechanisms that help to prevent engine damage in case of low oil levels or other potential issues. This enhances the longevity of the generator, making it a wise investment for users needing long-term reliability.

Portability is another hallmark of APC generators, with many models designed to be lightweight and compact. These generators often come with built-in handles and wheels, allowing for easy transportation to different sites. Additionally, many APC generators can be easily set up and started, reducing the time needed for users to restore power during an outage.

Safety features are integrated into the design of APC generators, which include low-noise operation, automatic voltage regulation, and multiple outlet options to accommodate various devices. This commitment to safety ensures that users can operate the generator with peace of mind in both home and industrial environments.

In terms of fuel efficiency, APC generators often incorporate eco-friendly technologies that reduce emissions without sacrificing power output. This makes them an environmentally responsible choice for users who prioritize sustainability alongside performance.

In conclusion, American Power Conversion generators combine innovative technology, reliability, and user-friendly features. With their advanced inverter capabilities, durable construction, portability, safety measures, and eco-friendly design, APC generators provide peace of mind and dependable performance across a multitude of applications. Whether for residential use or in demanding commercial environments, APC generators are engineered to deliver power when it matters most.
Top Page Image Contents