MX28B600

2. CUSTOMER SERVICE AND SUPPORT

APC manufactures standby power plants and systems, and provides customers with complete product and systems support and service. APC has an international network of factory trained service technicians. The service organization is on call 24 hours a day, 365 days a year.

If there is a problem with the power system, contact APC DCNS at 1-800-800-4APC

When you contact APC you should refer to your supplier as DC Network Solutions. Units returned for repair can usually be turned around within 24 to 48 hours of receipt at the factory location. Shipment should be sent pre-paid. The unit will be returned pre-paid provided it was received that way.

An RMA must be obtained for all equipment returned to APC. It is important that correct procedures be followed in filing an RMA, including providing an accurate written description of the problem. An accurate written problem description will help ensure that the unit will be properly repaired in a timely manner.

If a unit is returned and a “No Fault Found” results, APC reserves the right to bill the customer for labor and assess a service charge to recover the costs incurred.

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American Power Conversion MX28B600 manual Customer Service and Support
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MX28B600 specifications

The American Power Conversion (APC) MX28B600 is a top-of-the-line uninterruptible power supply (UPS) designed to provide reliable power protection for a variety of applications. Known for its robust features and advanced technologies, the MX28B600 is an ideal solution for small to medium-sized data centers, telecommunications systems, and other critical IT infrastructure.

One of the standout features of the MX28B600 is its high capacity, which allows it to support a wide range of devices while accommodating future growth. With a power rating of 28 kVA, it can effectively handle multiple servers and network equipment without compromising performance. This capacity ensures business continuity even during power outages, surges, or fluctuations.

The MX28B600 utilizes advanced Double Conversion Online technology, which provides consistent and clean power to connected equipment. This technology ensures that the output voltage is tightly regulated, protecting sensitive electronics from damage and improving overall reliability. Additionally, the UPS features a wide input voltage range, allowing it to function effectively even in unstable power environments.

Another critical characteristic of the MX28B600 is its modular design, which provides flexibility for customization and scalability. Users can easily add or remove modules based on their evolving power requirements, making it a cost-effective solution over time. This modularity also simplifies maintenance and reduces downtime, ensuring that businesses can remain operational without interruptions.

The APC MX28B600 incorporates a user-friendly interface that makes monitoring and managing power needs straightforward. Its LCD display provides real-time information on battery status, output power, and alerts, allowing users to make informed decisions quickly. Additionally, the UPS is equipped with Remote Manager capabilities, enabling remote monitoring and management from any location, which is especially beneficial for IT administrators responsible for multiple sites.

Designed with energy efficiency in mind, the MX28B600 meets stringent environmental standards. Its Eco mode and Intelligent Battery Management system optimize battery life, reduce energy costs, and lower carbon emissions, contributing to a more sustainable operation.

In conclusion, the APC MX28B600 is an exceptional choice for businesses looking for reliable and efficient power protection. With its high capacity, advanced technologies, modular design, and energy-efficient operation, it is poised to meet the demands of modern organizations while ensuring continuous uptime and protecting critical equipment.
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