SERVICE
If the UPS requires service do not return it to the dealer. Instead follow these steps:
1.Review the problems discussed in Troubleshooting to eliminate common problems.
2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem.
3.If the problem persists, refer to Contacting APC, next page.
n Note the model number of the battery pack, the serial number, and the date purchased. If you call Customer Service a technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a Returned Ma- terial Authorization Number (RMA#).
n If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set.
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.
Refer to the Installation Manual for important shipping instructions.
5.Mark the RMA# on the outside of the package.
6.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
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