| TROUBLESHOOTING GUIDE | |
PROBLEM | POSSIBLE CAUSE | CORRECTIVE ACTION |
Does not flush | a. Water supply valve closed. | a. Open valve and allow water to fill tank. |
| b. Supply line blocked. | b. Shut off water supply, disconnect supply line, and inspect |
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| all gaskets and washers. Reassemble. Also, see Fluidmaster |
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| maintenance (see step 13). |
| c. Flush valve chain too loose or disconnected. | c. Readjust chain length as required. |
| d. Sand or debris lodged in water control. | d. Shut off water supply. Remove cap and clean per Step 13. |
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Poor or sluggish flush | a. Bowl water level too low. | a. Check that refill tube is connected to water control and |
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| inserted into tank overflow without being kinked or damaged. |
| b. Supply valve partly closed. | b. Open supply valve fully. Be sure that proper supply tube size is used. |
| c. Partially clogged trapway and/or drain pipe and/or vent. | c. Remove obstruction. Consult a plumber if necessary. |
| d. Supply pressure too low. | d. Normal supply pressure must be at least 20 psi. |
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Toilet leaks | a. Poor supply line connection. | a. Review Step 9 of installation procedure. |
| b. Poor bowl to tank/floor connection. | b. Review Step 4 through 7 of installation procedure. |
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Toilet does not shut off | a. Flush valve chain too tight, holding flush valve open. | a. Readjust chain length as needed. Review step 10. |
| b. Flush valve seat and/or flapper worn or deformed. | b. Replace flapper/flush valve assembly, as needed. |
| c. Sand or debris lodged in water control. | c. Shut off water supply. Remove cap and clean per Step 13. |
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AS AMERICA, INC. (“AMERICAN STANDARD”)
If inspection of this AS America, Inc. (“American Standard”) plumbing product, within one year after its initial purchase, confirms that it is defective in materials or workmanship,
This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should check with a local building or plumbing contractor to insure local code compliance before installation.
This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with American Standard's instructions; or if it has been modified in a manner inconsistent with the product as shipped by American Standard.
American Standard's option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or installation, nor shall American Standard be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this warranty. (Some states or provinces do not allow the exclusion or limitation of implied warranties, so this exclusion may not apply to you.)
This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this warranty does not affect such statutory rights.
For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through whom the product was purchased, or that a service request (including a description of the product model and of the defect) be sent to the following address:
In the United States:
American Standard Inc.
P.O. Box 6820
Piscataway, New Jersey 08855
Attention: Director of Consumer Affairs
For residents of the United States, warranty information
may also be obtained by calling the following toll free number: (800)
| In Canada: |
| In Mexico: | |
Customer Service Manager | ||||
2480 Stanfield Rd. | Ideal Standard, S.A. de C.V. | |||
Via Morelos #330 | ||||
Mississauga, Ontario | ||||
Col. Santa Clara | ||||
Canada L4Y 1S2 | ||||
Ecatepec 55540 Edo. Mexico | ||||
Toll Free: (800) | www.americanstandard.com.mx | |||
www.americanstandard.ca | ||||
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