APC 865 W, 120 V, J35B, J25B, 1440 VA Troubleshooting, Problem, Possible Cause, Corrective Action

Troubleshooting

Problem	Possible Cause	Corrective Action
The unit will not turn on.	The unit is not connected to utility power.	Ensure that the unit is securely connected to
		a utility power outlet.
	The internal battery is not connected.	Connect the battery.
The unit does not provide	Ensure that essential equipment is not	Disconnect equipment from the SURGE
power during a utility power	plugged into a SURGE ONLY outlet.	ONLY outlet and re-connect to a Battery
outage.		Backup outlet.
The unit is operating on	The plug has partially pulled out of the	Ensure that the plug is fully inserted into
battery power, while connected	wall outlet, the wall outlet is no longer	the wall outlet. Ensure that the wall outlet is
to utility power.	receiving utility power, or the circuit	receiving utility power by checking it with
	breaker has been tripped.	another device.
	The unit is performing an automatic self	No action is necessary.
	test.

The utility input voltage is out of range, the frequency is out of range, or the waveform is distorted.

Adjust the transfer voltage and sensitivity range.

The circuit breaker has been tripped.

Disconnect non-essential equipment from the unit. Reset the circuit breaker. Re- connect equipment one item at a time. If the circuit breaker is tripped again, disconnect the device that caused the trip.

The unit does not provide the expected amount of backup time.

Battery Backup outlets may be fully or	Disconnect non-essential equipment from
improperly loaded.	the Battery Backup outlets and connect the
	equipment to SURGE ONLY outlets.
The battery was recently discharged due	Charge the battery cartridge for 16 hours.
to a power outage and has not fully
recharged.
The battery has reached the end of its	Replace the battery.
useful life.

Power is not supplied to some outlets.

Power to the Controlled outlets has intentionally been turned off.

Confirm that the correct peripherals are connected to Controlled outlets. If this feature is not desired, disable the Power- Saving Master and Controlled outlets.

The Controlled outlets are not supplying power, even though the Master device is not in sleep mode.

The Master Outlet threshold may be incorrectly set.

Adjust the threshold when the Master outlet signals the Controlled outlets to shut down.

A/V J Type Power Conditioner and Battery Backup 9