Limited North American Warranty
Apex Digital AVL2778
Apex Digital, Inc. expresses the following limited warranty. This warranty extends to the original consumer, purchaser or product received as a gift and no other purchaser or transferee. You must retain the original bill of sale for proof of purchase.
Limited One (1) Year Warranty
Apex Digital warrants the parts in this product against defects in material or workmanship for a period of one (1) year from the date of original purchase with the exception of the remote control and LCD backlight which are guaranteed for 90 days only. During this period Apex Digital, Inc. will replace a defective part with a new or refurbished part without charge to you. It is the responsibilty of the consumer to retain original packaging or provide like packaging in order to facilitate the warranty process. Apex Digital, Inc. will incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the warranty item, should it be determined that the packaging was insufficient, Apex Digital, Inc., at its discretion, may void the warranty. The consumer is responsible for the transportation (cost) and insurance charges (if applicable) for the set to the designated factory Service Center. The consumer will be respon- sible for all tariffs, duty and taxes imposed to ship or receive warranty or warranty replacement units to and from the U.S. You must receive a return authorization number before sending a unit in for service. There are no exceptions and no package will be accepted without a valid return authorization number clearly visible on the package.
Limited Ninety (90) Day Labor Warranty
Apex Digital warrants It will be responsible for labor charges on this product for a period of ninety days from the date of original retail purchase. During this period, Apex Digital will repair or replace a defective part or product at its sole option, with a new or refurbished part or product without charge to you, except for the shipping charges incurred by the consumer, to the designated factory Service Center.
Rental Product
The warranty for a rental product begins with the original date of receipt by the rental firm.
Your Responsibility
The above warranties are subject to the following conditions:
=You must retain the original bill of sales to provide proof of purchase. There are no exceptions.
=You must call the provided phone number for an assessment of the problem. No service or shipment of product will be accepted unless an RA# is provided, attached or printed to shipping carton along with bill of sale. You are responsible for all tariffs and taxes imposed to ship or receive warranty or warranty replacement units to and from the U.S.
=These warranties are effective only if product is purchased through an Authorized retail reseller and the unit is operated in North America.
=Labor service charges for set installation, setup, adjustment of consumer controls and installation or repair of any type of antenna or cable systems are not covered by this war- ranty. Reception problems caused by inadequate antenna or cable systems are your responsibility.
=Warranties extend only to defects in materials or workmanship as limited above and do not extend to any other products or parts that have been lost, discarded or damaged by misuse, accident, neglect, acts of God, such as lightning or voltage surges in the home, improper installation, improper maintenance or use in violation of instructions provided or product which has been modified, have had the serial number removed, altered, or rendered illegible. Warranties do not cover cosmetic damage or lost accessories.
How to Obtain Warranty Service
If after following the operating instructions, the Troubleshooting Guide and the FAQ pages on televisions, found at our website, www.apexdigitalinc.com...
1. Should it be necessary to contact Customer Service Center directly, call (800) 880-1227 Monday through Friday, 7am to 6pm (Pacific Time). You will be instructed on how your claim will be processed.
2. Have your pertinent information available including proof of purchase and a specific understanding of the complaint.
3. You must obtain Return Authorization number in order to return a product.
4. You must ship the product, at your expense, within seven days of the date your Return Authorization number is issued.
Limitations
Your LCD panel is an innovative device that is manufactured to precise tolerances with active performing pixels of at least 99.99%. As such, it is NOT a malfunction to view multiple non- performing pixels on your screen. Only pixel clusters of six or more within a square inch on an area of the screen will be considered defective. All warranties implied by state law are expressly limited to the duration of the limited warranties set forth above with the exception of warranties implied by state law as herby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements etc., with respect to repair or replacement of any parts. Apex Digital shall not be liable for consequential or incidental damage.
The warranty gives you specific rights and you may also have rights that vary from state to state accordingly. Some states do not allow limitation on how long a warranty lasts, or the exclusions or limitation of incidental or consequential damages, so the above may not apply to you.
