Occasionally you may have problems while working with your MacBook. Read on to find some solutions to try when you have a problem. You can also find more troubleshooting information in Mac Help and on the MacBook Support website at www.apple.com/support/macbook.
If you experience a problem with your MacBook, there is usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need. Things to note include:
ÂThe applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of the Mac OS installed on your computer.
ÂAny new software that you installed, especially software that added items to the System folder.
ÂAny hardware that you installed, such as additional memory or a peripheral.
Problems That Prevent You from Using Your MacBook
If your MacBook doesn’t respond or the pointer doesn’t move
On rare occasions, an application might “freeze” on the screen. Mac OS X provides a way to quit a frozen application without restarting your computer. Quitting a frozen application might allow you to save your work in other open applications.
To force an application to quit:
1Press Command
42Chapter 4 Problem, Meet Solution
