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Important: Restoring from a backup is not the same as restoring iPad from the Summary pane in iTunes. Restoring from a backup doesn’t fully restore iPad software. Also, restoring iPad from a backup restores all data in the backup, including data for apps. If you choose an old backup, restoring it could replace the app data with data that isn’t current. For more information, see “Resetting iPad” on page 150.

Restore iPad from a backup:

1Connect iPad to the computer you normally sync with.

2In iTunes, Control-click iPad in the sidebar, then choose “Restore from Backup” from the menu that appears.

3Choose the backup that you want to restore from the pop-up menu, then click Restore. If the backup is encrypted, you’ll need to enter your password.

After restoring from a backup, previous data is no longer accessible through the iPad user interface, but it isn’t erased from your iPad. For information about erasing all content and settings, see “Resetting iPad” on page 150.

Safari, Mail, and Contacts

Can’t Send Email

If iPad is unable to send email, try the following:

ÂÂ In Settings, choose “Mail, Contacts, Calendars,” then select the account you’re trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP servers, or select one from another mail account on iPad. Contact your Internet service provider for configuration information.

ÂÂ Set up your email account directly on iPad instead of syncing it from iTunes. In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your account information. If iPad is unable to locate your service provider’s settings when you enter your email address, go to support.apple.com/kb/HT1277 for help setting up your account.

ÂÂ Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can’t send email, you can use Express Lane (not available in all countries). Go to expresslane.apple.com.

Can’t Receive Email

If iPad can’t receive email, try the following:

ÂÂ If you use one or more computers to check the same email account, it may create a lock-out. For more information, go to support.apple.com/kb/TS2621.

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Appendix B    Tips and Troubleshooting