Apple N3225, N4025 Troubleshooting

Chapter 5: Troubleshooting ❖5-1

Troubleshooting Chapter5

Before You Begin Troubleshooting ...................................... 5-3

Hardware ....................................................................... 5-4

Software ........................................................................ 5-4

Trays and Covers ............................................................ 5-4

Consumables ................................................................. 5-4

Error Messages .......................... ........................................ 5-5

Paper Jams ................................................................ ........ 5-6

What Causes a Paper Jam? ............................................. 5-6

Clearing Paper Jams ............................ ........................... 5-6

Clearing Area A (Without Duplex Module) .................... 5-14

Clearing Area A (With Duplex Module) ......................... 5-16

Clearing Area B ......... ................................................... 5-18

Clearing Area C ............................................................ 5-18

Clearing Area D ............................................................ 5-19

Clearing Area E ............................................................ 5-20

Clearing Area F ............................................................. 5-20

Clearing Area G ............................................................ 5-21

Clearing Area H ............................................................ 5-21

Clearing Tray 5 ...................... ...................................... 5-22

Clearing the Duplex Module ................ ......................... 5-24

Contents

Main Page Contents Safety Notes ............................................. ................... 1 2-1 3-1 5-1 B-1 Page Note, Caution and Warning Symbols Electrical Safety Maintenance Safety Operational Safety Page Getting to Know Your Printer Page Introduction Printer Features Paper Handling Standard Input Sources Input Options Standard Output Output Options Duplex Printing Automatic Tray Sequencing Connectivity Page Description Languages Edge to Edge Printing Automatic Language Sensing and Switching Resolution Fonts Automatic Font/ Macro Saving Print Speed Memory Expansion Hard Disk Drive Option Secure Printing Proof Printing Send Once, RIP Once, Print Many Power Saver Printer Generated Reports Printer Components Page Page Printing a Configuration Sheet Printer Documentation Printed Documentation Product CD Printer Management Software CD Loading Print Media Selecting Print Media Page Page Page Page Storing Paper Loading Paper Page Page Page Page Page Trays 4 and 5 in the 2,500 Sheet Feeder 1 2 Page Page Page Page Page Page Page Page Page Automatic Tray Switching Paper Size/Type Mismatch Duplex (Two-Sided) Printing Printing Introduction Using the Printer Drivers Installing the Printer Drivers Configuring the Printer Drivers Using the Drivers Features Page Secure Printing Proof Printing Page Using the Control Panel The Display Item The Indicator Lights The Keys Item Down Value U p Value D own Enter Table 3.5 Control Panel keys an d their functions (continued) Key Description Menu Options Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Generating a Printer Report 1 2 3 Using the 10-bin Mailbox/Collator Mailbox Sorter Modes Printing to the Mailbox/Collator Duplex Printing Page Using the Finisher Features Built-in Stapler Capacity Handling Page Bin Level Sensors Safety Limitation Unload Button Bin Capacity Stapling Positions Letter, Statement, B5-JIS and Executive Paper A4 Paper A5 Paper A3 Paper Ledger, Legal, B4-JIS and Folio Paper Paper Output Exception Conditions Page Maintaining the Printer Regular Printer Maintenance Cleaning the Printer Replacing the Laser Print Cartridge Never touch the Fuser area inside the printer (where a label indicates high temperature). Page Page Page Page Page Page Replacing the Maintenance Kit Adding Staples to the Finisher 1 2 3 Page Troubleshooting Page Before You Begin Troubleshooting Avoid contact with the printers fuser area, which may be very hot. Hardware Software Trays and Covers Consumables Error Messages Paper Jams What Causes a Paper Jam? Clearing Paper Jams Page Page Page Page Page Page Page Page Never touch the Fuser area (where a label indicating high temperature is located). 4 Page Never touch the heater area (where a label indicating high temperature is located). Page Page Page Page Page Page Page Page Solving Printing Problems Page Page Page Solving Print Quality Problems Blank Prints Black prints Table 5.3 Print quality problems (continued) Problem Possible Cause(s) Corrective Action(s) Page Horizontal line deletions Vertical dark streaks Table 5.3 Print quality problems (continued) Problem Possible Cause(s) Corrective Action(s) Page Page Page Page Page Page Page Page Page Notices and Certifications FCC Notices...USA Radio Frequency BASE PRINTER WITH TOKEN RING CARD OR WITH 10BASE2 ETHERNET INTERFACE CARD BASE PRINTER WITH FINISHER/STAPLER OPTION Page Page European Markets EN55022 Safety Extra Low Voltage Approval Index A B C D E F H L M O P S T Numerics