Apple U10C011 manual Uninstalling the USB Driver

•Try restarting the computer so that it could re-establish a connection with the cable modem.

•Power cycle the cable modem by removing the power adapter from the electrical outlet and plugging it back in. Wait for the cable modem to re-establish communications with your cable service provider.

•Remove any other USB devices from your computer and connect the cable modem’s USB cable directly to the USB port on your computer.

•If you are using a cable splitter, try removing the splitter and connect the cable modem directly to the cable wall outlet. Wait for the cable modem to re-establish communications with your cable service provider.

•Your USB or coaxial cable may be damaged. Try using another cable.

•If none of these suggestions work, contact your cable service provider for further assistance.

Uninstalling the USB Driver

1.Insert the supplied CD into your CD-ROM drive

2.Click on the My Computer icon on your desktop. Then click on the icon that belongs to your CD-ROM Drive.

3.Locate the file called “Uninstall” and click on the file. This program will remove all the necessary files from you computer.

User’s Guide 24