Troubleshooting
A. Rake continues to go through cleaning cycles.
Probable Causes:
•Too much litter in litter box is causing excess litter to collect behind rake, preventing it from returning to home position. If the rake cannot move an obstacle during the cleaning cycle, unit will go through a cleaning cycle up to five times in an attempt to clear the obstacle. If unsuccessful, rake will return to its home position, and red light will blink slowly (approximately every second), indicating that rake has encountered an obstacle it cannot move.
1.Turn On/Off button to "off."
2.Check to make sure litter in tray is just below "Max Line". Use the LitterMaid® scoop and rake cleaner to measure the level of litter in the center of the unit. Max Line will not be visible if tray is overfilled.
3.Remove excess litter and smooth out litter from front to back using the LitterMaid® tool.
4.Turn On/Off button to “on.”
5.Rake will run through a complete cleaning cycle. When cycle is finished, unit is ready for use.
•There is an obstacle in front of the rake (most often a clump of litter stuck to bottom of the litter tray or too much litter in tray.) If rake cannot move an obstacle during cleaning cycle, unit will go through a cleaning cycle up to five times in an attempt to clear obstacle. If unsuccessful, rake will return to its home position, and red light will blink slowly (approximately every second), indicating that the rake has encountered an obstacle it cannot move.
1.Turn On/Off button to “off.”
2.Clear obstacle (refer to E).
3.Check to make sure litter in tray is just below the "Max Line." Use the LitterMaid® scoop and rake cleaner to measure level of litter in the center of unit. Full line will not be visible if tray is overfilled.
4.Remove excess litter and smooth out litter from front to back using the LitterMaid® scoop and rake cleaner..
5.Turn On/Off button to "on."
6.Rake will run through a complete cleaning cycle. When cycle is finished, unit is ready for use.
B. Unit does not operate 10 minutes after cat leaves.
Probable Cause:
•Dusty sensors. (Sensors need to be covered for 5 seconds to activate.)
1.Wipe each sensor with a soft, dry cloth to remove dust.
2.Turn On/Off button to "off."
3.Turn On/Off button to "on."
4.Unit will run through a cleaning cycle.
C. Unit does not completely clean litter box.
Probable Cause:
•
1.Do not use
2.Use only hard clumping litter.
D. Unit does not operate when On/Off button is buttoned on. Probable Causes:
•Faulty or
1.Check outlet
•Power outage.
1.Button to battery power
•Incorrectly installed or dead batteries. (Batteries should only be used as backup.)
1.Turn On/Off button to "off".
2.Open battery compartment; check to see that batteries are correctly installed.
3.Turn On/Off button to "on". Unit should perform a whole cleaning cycle.
4.If unit does not operate, replace batteries with fresh ones and try again.
5.If unit does not operate with fresh batteries, try it with AC adapter.
6.Red light should come on. If it does not, there is a problem with the AC adapter or batteries.
•AC adapter does not work
Turn On/Off button to "off" and check the following:
1.AC adapter plug is inserted fully into the input jack.
2.Power outlet is operating. (You may wish to
3.Wait a few seconds and turn unit on again. Red light should come on and unit should perform a complete cleaning cycle.
4.If unit still does not operate, turn On/Off button to "off" and unplug AC adapter.
5.Operate unit on battery power only.
E. Waste clumps adhere to surface of the litter tray.
Probable Cause:
•Soiled litter tray surface. (We recommend wearing rubber or latex gloves when handling waste.)
1.Remove clumps from surface with a damp cloth.
2.Remove litter tray (refer to "Care and Cleaning" in this use and care book), clean with mild detergent, rinse and dry.
3.Spray litter tray surface with nonstick cooking spray or silicone spray, and wipe with a soft, dry cloth. This will help to prevent waste clumps from adhering to the surface of tray.
F. Light fails to come on when On/Off button is turned “on.”
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