Arcam DV89 Reference Troubleshooting

DV89

ReferenceTroubleshooting

NOTE: If any problem persists or cannot be cured using

the advice given, either contact your Arcam dealer or

Arcam Customer Support.

Problems with remote controls

Problem Possible cause Solution

Remote control not working DVD not selected Select DVD using the remote’s CD/DVD toggle switch

Batteries not installed, incorrectly

installed, or flat

Check battery compartment and reinstall batteries if necessary

Obstruction between IR lens and

remote control

Remove any obstruction

Player does not respond consistently

to the remote control

The player is not configured to use the

correct remote type

Change the ‘Remote Type’ item on the ‘Operation’ page of the Set-up menu to

the correct type

Player does not respond to a

learning remote control

The remote control has not been

programmed correctly

Reprogram the remote control. If programming from the supplied (ARCAM)

remote control, ensure that the ARCAM remote control is configured to DVD

and not to CD (see above)

What are the discrete on/off codes

for use with my learning remote?

The system code for the DVD player is 25 (hex. 0x19). The on/off codes are:

On = 123 (hex. 0x7b)

Off = 124 (hex. 0x7c)

A complete list of codes can be found on our website at www.arcam.co.uk

Problems with video output

Problem Possible cause Solution

No picture! Incorrect input selected on the TV Select the appropriate video input on the TV (consult your TV handbook)

Bad video connection from DV89 to TV Check connections at both ends and, if necessary, try an alternative cable

The player has been put into standby

(the power LED is red)

Press the green button on the remote control to bring the player out of

standby

Progressive scan output from the DVD

player is being used, but the television

(or another device in the signal path)

cannot handle progressive scan input

Press and hold the STOP button on the front panel (not the remote control)

for at least five seconds. The video will change from progressive scan to

interlaced output.

‘Black bars’ are shown at the top

and bottom of the screen

This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television.

Even with a 16:9 format television, ‘black bars’ may still be visible. This is because the DVD being viewed, although

‘Wide screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen.

Picture is coloured strangely ‘HQ video’ is set incorrectly in ‘Setup’

Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 7)

Component or RGB video leads are

crossed

Check wiring between the DV89 and the TV monitor

‘TV system’ is set incorrectly in ‘Setup’

Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 7)

Picture is ‘jerky’ or shimmers This occurs when NTSC discs (such

as those from the USA) are played in

a machine where the output is set to

PAL (such as those sold in Europe), or

vice-versa

If your television can handle both NTSC- and PAL-format video, then enter

the ‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to

‘Auto’.

The picture freezes for a moment

approximately half way through a

film

This is caused by the player changing

layers on a two-layer disc

There is no fault.

Further information about disc layer changes can often be found on the rear

cover of the disc packaging.

The picture freezes for a moment at

random points in a film

The disc is dirty or damaged A damaged or dirty disc may cause audio and/or video drop-outs to occur (and

may be accompanied by increased drive noise). Clean or replace the disc.