Service information
Before returning your amplifier for service, please check the following:
SOUND CUTS OUT FOR NO REASON
If the temperature of the internal heatsink rises above a safe level, then a thermal cutout inside the amplifier will operate.
The power indicator on the front panel flashes and the protection system temporarily removes the power to the speakers. The system resets itself as the heatsink cools down.
Note that because of the high output voltage from a CD player, it is possible to drive the A32 at full power even though the volume is not set at maximum.
AMPLIFIER DOES NOT SWITCH BACK ON
The A32 and P35 amplifiers have a protection mechanism which is activated if you switch the unit on immediately after turning it off. If this mechanism activates, wait 30 seconds then try again.
Guarantee
WORLDWIDE GUARANTEE
This entitles you to have the unit repaired free of charge, during the first two years after purchase, at any authorised Arcam distributor provided that it was originally purchased from an authorised Arcam dealer or distributor. The manufacturer can take no responsibility for defects arising from accident, misuse, abuse, wear and tear, neglect or through unauthorised adjustment and/or repair, neither can they accept responsibility for damage or loss occurring during transit to or from the person claiming under the guarantee.
The warranty covers:
For further details contact Arcam at:
Arcam Customer Support Department,
Pembroke Avenue, Waterbeach, CAMBRIDGE, CB5 9PB, England
Telephone: +44 (0)1223 203203
Fax: +44 (0)1223 863384
Email: support@arcam.co.uk
PROBLEMS?
Always contact your dealer in the first instance.
Parts and labour costs for two years from the purchase date. After two years you must pay for both parts and labour costs.The warranty does not cover transportation costs at any time.
If your dealer is unable to answer any query regarding this or any other Arcam product please contact Arcam Customer Support on +44 (0) 1223 203203 or write to us at the above address and we will do our best to help you.
CLAIMS UNDER GUARANTEE
This equipment should be packed in the original packing and returned to the dealer from whom it was purchased, or failing this, directly to the Arcam distributor in the country of residence. It should be sent carriage prepaid by a reputable carrier
ON LINE REGISTRATION
You can register your Arcam product on line at:
www.arcam.co.uk/reg
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