This troubleshooting guide provides solutions to some common problems that you may encounter while installing or using the ASUS Mobile Wireless Router. These problems require simple troubleshooting that you can perform by yourself. Contact the ASUS Technical Support if you encounter problems not mentioned in this section.
Problem | Action | |
The ASUS Mobile Wireless | • Use a test meter to measure the voltage output of the power source | |
Router does not power up. | through the power plug. | |
| • Check if the power plug is properly connected to the device. | |
Other devices cannot | • Verify your network configuration to ensure that there is no IP | |
communicate with the ASUS | address duplication. Turn off the device in question, then ping the | |
Mobile Wireless Router | assigned IP address of the device. Make sure no other device | |
through a wired network | responds to that address. | |
connection. | • Check if the cables have the proper pin outs and connectors. You | |
| may also use another LAN cable. | |
| • Make sure the hub, switch, or computer connected to the ASUS | |
| Mobile Wireless Router supports 10Mbps or 100Mbps speed. | |
| Do this by check the ASUS Mobile Wireless Router and the Hub | |
| LEDs. When you connect the ASUS Mobile Wireless Router to a | |
| 10/100 Mbps hub, both the Hub LED and the ASUS Mobile Wireless | |
| Router Ethernet LEDs should light up. | |
My ASUS WLAN card can | • Make sure your WLAN card has the same specifications as the | |
not associate with the ASUS | ASUS Mobile Wireless Router (IEEE 802.11b/g/n). | |
Mobile Wireless Router. | ||
Minimize the distance between the devices. The ASUS WLAN card | ||
| ||
| may be out of range of the ASUS Mobile Wireless Router. | |
| • Check if the ASUS Mobile Wireless Router and the ASUS WLAN | |
| card have the same SSID. | |
| • When encryption is enabled, check if the ASUS Mobile Wireless | |
| Router and the ASUS WLAN card have the same encryption settings. | |
| • Check if the Wireless LED of the ASUS Mobile Wireless Router is | |
| on. | |
| • When the Access Control table is enabled, check if the MAC | |
| address of the ASUS WLAN card is included in the Access Control | |
| table. | |
| • Check if the ASUS Mobile Wireless Router is in “Access Point” | |
| mode. |
Appendix: Troubleshooting |