Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions
below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800)
The handset registration is unsuccessful.
•Follow the handset registration instructions to register the handset again (see Adding and registering handsets on page 8).
My telephone doesn’t work at all.
•Make sure the power cord is securely plugged in.
•Make sure you plug the battery connector securely into the cordless handset.
•Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
•Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the charger when not in use.
•If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. See page 6 for details.
•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
•You may need to purchase a new battery. Refer to Battery installation and charging in this user’s manual on pages
I cannot get a dial tone.
•Try all the suggestions above.
•Move the cordless handset closer to the telephone base. You may have moved out of range.
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