PLACING CALLS

To place an outside call:

Lift your handset and dial. To select another line:

Touch the line button.

Lift your handset and dial.

The red light next to a line button means you will get that line when you lift your handset. The green light means the line is busy.

To place an intercom call:

Touch an Auto Intercom button.

Lift your handset.

or

Touch Intercom.

Lift your handset and dial.

ANSWERING CALLS

To answer a ringing or announced call:

Lift your handset.

To answer a call at a 10-button HFAI voice terminal:

If your HFAI/Mic light is on, begin talking after you hear the beep.

If the light is not on, lift your handset at the beep.

CALL HANDLING

Hold. To put a call on hold:

Touch Hold.

To return to the held call:

Touch the call’s line button.

Transfer. To transfer a call:

Touch Transfer.

Dial an intercom number or touch an Auto Intercom button.

Hang up.

If no one answers the call, it rings at your voice terminal again.

Bridging. To join a call in progress on a line assigned to your voice terminal:

Touch the line button of the call.

Lift your handset.

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AT&T Merlin Plus system manual Placing Calls, Answering Calls, Call Handling, Touch Intercom, Touch Transfer