Troubleshooting

If you have a problem with your cordless phone, you may be able

to solve it by following the procedures listed here. If you cannot

resolve a problem using these procedures, call the AT&T Helpline

at 1 800 628-2888, 24 hours a day.

Symptom Possible Causes Possible Solutions
RANGE
indicator
Handset is out of Move closer to base.
appears on handset range of base.
display. Another cordless Follow procedure in
user is on the same
“Programming Channels
channel. (More Than One
Cordless Phone).”
STAT indicator
Handset is too far
Press [ Status ] to
appears on handset from base for display update indicators on
display.
to be updated display.
automatically.
BATT indicator
Battery pack power Recharge battery pack
appears on handset
is low.
by replacing handset or
display. base.
Range for calls is Environmental
Relocate base to see if
lower than expected.
limitations.
range improves (see
“Positioning the Base”);
or
Turn off or unplug
nearby equipment (e.g.,
computer, modem) to
see if it is causing
interference. If it is,
make sure it is on a
different power line or
relocate it further from
the base, if possible.
Background noise
Interference on
Press Channel button to
while on call.
channel.
change to another
channel (you can do
this while still on a call).
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