Appendix K
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800)
My phone | • | Make sure the power cord is securely plugged in. |
doesn’t work | • | Make sure that the battery connector is securely plugged |
at all. |
| into the cordless handset. |
| • | Make sure the telephone line cord is securely and firmly |
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| plugged into the telephone base and the telephone wall |
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| jack. |
| • | Charge the battery in the cordless handset for at least |
|
| 16 hours. For optimum daily performance, return the |
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| cordless handset to the telephone base or charger when |
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| not in use. |
| • | Reset the telephone base. Unplug the unit’s electrical |
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| power. Wait for approximately 15 seconds, then plug it |
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| back in. Allow up to one minute for the cordless handset |
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| and telephone base to reset. |
| • | You may need to purchase a new battery, please refer to |
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| Battery installation and charging, page 8, in this user’s |
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| manual. |
|
|
|
I cannot get a | • | First try all the suggestions above. |
dial tone. | • | Move the cordless handset closer to the telephone base. |
| ||
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| You might have moved out of range. |
| • | If the previous suggestions don’t work, disconnect the |
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| telephone base from the telephone jack and connect to |
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| a different phone. If there is no dial tone on that phone |
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| either, the problem is in your wiring or local service. |
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| Contact your local telephone company. |
| • | Your line cord might be malfunctioning. Try installing a |
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| new line cord. |
I cannot dial | • | First try all the suggestions above. |
out. | • Make sure you have a dial tone before dialing. The cordless | |
| ||
handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.
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