Appendix K
Troubleshooting
• Relocate your telephone base to a higher location. The
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| phone will have better reception when installed in a high |
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| area. |
| • If the other phones in your home are having the same prob- | |
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| lem, the problem is in your wiring or local service. Contact |
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| your local telephone company (charges may apply). |
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The charge | • | Make sure the power and line cords are plugged in cor- |
light is off. |
| rectly and securely. |
| • | Unplug the unit’s electrical power. Wait for 15 seconds, |
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| then plug it back in. Allow up to one minute for the cord- |
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| less handset and telephone base to reset. |
| • | Clean the cordless handset and telephone base charging |
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| contacts each month using a pencil eraser or cloth. |
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My caller ID | • | Caller ID is a subscription service. You must subscribe to |
isn’t working. |
| this service from your local telephone company for this |
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| feature to work on your phone. |
| • | Your caller must be calling from an area that supports |
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| caller ID. |
| • | Both you and your caller’s telephone companies must use |
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| caller ID compatible equipment. |
| • If you subscribe to | |
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| Subscriber Line - DSL) through your telephone lines, you |
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| must have a DSL filter between the telephone base and the |
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| telephone wall jack (see the following page). The filter will |
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| prevent noise and caller ID problems caused by DSL inter- |
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| ference. Please contact your DSL service provider for more |
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| information about DSL filters. |
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System does | • | Make sure you subscribe to caller ID with call waiting |
not receive |
| features provided by your local telephone company. Caller |
caller ID when |
| ID features will work only if both you and the caller are |
on a call. |
| in areas offering caller ID service, and if both telephone |
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| companies use compatible equipment. |
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