Symptom | Possible solution |
|
|
I cannot connect to | Verify that you are using the proper cables for your Internet connection type. Your |
the Internet. | computer might have a |
| network interface card, or NIC). A modem uses a standard telephone cable, whereas the |
| network adapter uses a network cable, to connect to a local area network (LAN). Do not |
| connect a telephone cable to the network adapter, and do not plug a network cable into a |
| telephone service line; doing so might damage the network adapter. |
|
|
| If your system has an external antenna, try to move the antenna to a better position. If the |
| antenna is internal, try to move the computer. |
|
|
| Try to connect again later, or contact your Internet service provider (ISP) for assistance. |
|
|
Software troubleshooting
To repair software problems, try these methods:
●Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.
●Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults.
●System Recovery (see Troubleshooting and Maintenance Guide on your product CD. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you have created.
Software program and hardware driver reinstallation
If any of your
NOTE: Reinstall any programs, that came on CDs or DVDs included in the computer box, directly from the CDs or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available from where you initially installed it (for example, discs or the Internet). Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager.
12 | Chapter 5 Troubleshooting | ENWW |
