6 Support information

Ways to get help

Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need.

Before contacting the HP Customer Care Center, it’s important to have the following information handy.

●Model number

●System (product) number

●Serial number

●Software build number

●Operating system

●Purchase date

Please take a moment to write down your product information for future reference.

The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time.

Don’t forget to register!

Go to: http://www.hp.com/apac/register.

Where to get help

For help online, go to the HP Customer Care Center website at http://www.hp.com/support.

Phone assistance to get you up and running is covered for thirty (30) days from the time you purchased your computer. After thirty (30) days, there may be a charge, but the helpful support is still available.

Customer support for repairs

If your computer needs to be repaired or to have parts replaced, you have two choices:

●You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days.

●If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer.

ENWW

Ways to get help

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