Troubleshooting

If you have problems in operating your player, please check the points below before sending it to service center.

Cannot power on

yThe battery may be exhausted. Please recharge the battery.

Files cannot be downloaded

yCheck if the driver is installed correctly in the computer.

yCheck the connection between the player and PC.

No sound from the earphone

yPlease ensure the volume is not 0, and the connection of earphone is no problem.

yCheck if the format of music file is supported by the player.

The buttons do not work

yThe key may be locked. Press and hold the [-] button to disable the lock function.

yPress the reset hole with metal pin to re-initialize the player.

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Ativa KS02 Troubleshooting, Cannot power on, Files cannot be downloaded, No sound from the earphone, Buttons do not work