Atlona AT-HDPIX user manual Hdpix Troubleshooting Guide, Problem Solution

HDPIX TROUBLESHOOTING GUIDE

Problem				Solution
If your HDPiX doesn’t turn				a. Turn of all Programs that are running (i.e. Internet Explorer, Microsoft Word) and re-
on after being plugged in				connect the HDPiX
try the following:				b. If you have an Antivirus running, disable it and reconnect the HDPix. Once the HDPiX
				connects turn the Antivirus program back on.
				c. Leave the HDPiX plugged in and restart the computer.
If the screen on the				a. If you are using a notebook, make sure the power plug is connected to the laptop.
TV/Monitor		connected		b. Adjust the power setting on your notebook to maximum performance.
through the HDPiX keeps				c. Make sure the HDPiX is connected directly to your computer and not through a USB
flashing:				hub.
If your	screen		freezes	a. First, you can set your media player to disable overlays. In Windows Media Player,
during	viewing		video or	you do this by following Tools => Options => Performance => Advanced. There are two
other programs this might				checkboxes here to turn overlays on or off. One is for DVDs and the other is for every-
be due to hardware over-				thing else.
lays. In order to turn hard-				b. You can also set Windows to disable hardware overlays. For Windows XP, right click
ware overlays do the fol-				on your desktop and click Properties => Settings => Advanced => Troubleshoot and
lowing:				move the slider all the way to the left. This will stop all overlays, system-wide.
If the screen on your TV/				a. Mirrored Mode:
Monitor is cutoff on the				1. Windows XP: Click Start => Control Panel => Display => Settings Adjust the resolution
edges follow these steps:				to 1024 by 768 and click Apply. If the screen is still cropped, change to a different resolu-
				tion until one support by your TV/Monitor is found.
				2. Windows Vista: Click Start => Control Panel => Personalization=> Display Settings.
				Adjust the resolution to 1024 by 768 and click Apply. If the screen is still cropped, change
				to a different resolution until one support by your TV/Monitor is found.
				3. Mac. Click on the Apple Icon on the top left corner => System Preferences => Dis-
				plays.
				Adjust the resolution to 1024 by 768 and click Apply. If the screen is still cropped, change
				to a different resolution until one support by your TV/Monitor is found.
				b. Extended Mode:
				1. Windows: Click on the HDPiX Icon on the bottom right corner of the screen => Screen
				Resolution. Adjust the resolution to 1024 by 768 and click Apply. If the screen is still
				cropped, change to a different resolution until one support by your TV/Monitor is found.
				2. Mac: Click on the Apple Icon on the top left corner => System Preferences => Dis-
				plays. Select the TV/Monitor that’s connected through the HDPiX. Adjust the resolution
				to 1024 by 768 and click Apply. If the screen is still cropped, change to a different resolu-
				tion until one support by your TV/Monitor is found.
				For advanced Users only:
				The EDID Switch on the HDPiX when left ON, allows your HDTV/Monitor to communicate
				supported resolutions to your computer. This switch should be left ON unless a desired
				resolution is not listed when attempting to adjust the resolution of the screen. Turning the
				EDID switch to OFF allows the HDPiX to render any resolution up to 1600 by 1200.
Displaylink icon does not				Restart the computer and reconnect the usb cable
appear in the task bar
manager
Screens flash after in-				If continues flashing, update graphic driver and check the manufacture website for lat-
stall, wont stop.				est version. Update display link software. Check website for latest
				version.

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