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Audiovox PPC 5050 Network Connection Problems , Cable and Cradle Connection Problems

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Network Connection Problems

The following connection problems may occur. Additional troubleshooting information is available in Connections

Help on the Pocket PC Phone and ActiveSync Help on the PC.

• Check your wireless connection to your mobile service provider is switched on and the signal unobstructed (For

more information, see Chapter 3 “Checking you are Connected”).

• Verify that you have added necessary server information. Tap and then Settings. On the Connections tab,

tap Network. Most networks use DHCP, so you should not have to change these settings unless your network

administrator instructs you to do so.

• If Network Connection isn't listed as a connection method in the ActiveSync dialog box when starting

synchronization, wait a few minutes and try again. Also, if synchronization does not start right away, the network

is probably busy, and it may take a minute for your Pocket PC Phone to connect to the network.

• Verify with your network administrator that your user name and password are correct.

• Verify with your network administrator that the network you are trying to connect is available, or try to connect to

it from another PC.

• You may need to change the device name if you are trying to connect to a network and cannot because another

Pocket PC Phone with the same name is already connected. To change the Pocket PC Phone name, tap

and then Settings. On the System tab, tap About, and then the Device ID tab.

Cable and Cradle Connection Problems

The following solutions may help if you encounter problems when connecting to your PC. Additional troubleshooting

information is available in Connections Help on the Pocket PC Phone and ActiveSync Help on the PC.

• Ensure the Pocket PC Phone is turned on.

• Ensure that you do not have any other active connections. Tap and then Today. Tap or at the

bottom of the screen and then Disconnect.

• Ensure the cable is securely plugged into the COM port on the back of your PC. Use the cable that came with the

Pocket PC Phone without any extra cables or extenders attached.

• Plug the other end of the cable securely into the correct port on your Pocket PC Phone. If you are using a cradle,

push your Pocket PC Phone securely into the cradle.

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Contents

Main Pocket PC Phone User Manual Table of Contents Chapter 2: Hardware Features.....................................................................8 Chapter 3:About Your Pocket PC Phone..................................................15 Chapter 5: Getting Connected...................................................................63 Chapter 6: Wireless Data Programs..........................................................66 Chapter 7 : Microsoft ActiveSync .............................................................79 Chapter 8: Microsoft Pocket Outlook .......................................................81 Chapter 9: Companion Programs .............................................................88 Appendix A: Tr oubleshooting ...................................................................98 Appendix B: Regulatory Notices.............................................................103 Chapter 1: Getting Started Welcome Finding Information Chapter 2: Hardware Features Front Panel Components Back Panel Components Bottom Edge Components Accessories Stylus USB Cradle Battery Life Recharging the Battery Page When Your Battery Is Low Maximizing the Battery Operating Time Optional Accessories A) SD and MMC Cards Page Chapter 3: About Your Pocket PC Phone Resetting the Pocket PC Phone and Clearing Memory Backing up Files Page Screen Tapping, Calibration and Re-calibration Today Screen Programs Navigation Bar and Command Bar Pop-up Menus Notifications Enter Information on Your Device Typing with the soft keyboard: Page Page Page Writing on the Screen Page Drawing on the Screen Recording a Message Finding and Organizing Information Managing Memory Finding Space in Storage memory Customizing Your Pocket PC Customizing the Today Screen Adjusting Settings Changing the Default Button Settings Adding or Removing Programs Page Page Setting the Backlight Setting Power Setting Memory To change memory allocation: Chapter 4: Phone A) About Your Phone About The Dialer Screen Page Checking Your Phone Connection Adjusting the Phone Volume Back Spacing and Deleting B) Basic Dialing Features Making a call Page Page Page Enabling the Speakerphone Mode Page Page Making a Note C) Call Related Features Checking Your Voice Mail Adding and Transferring Contact Information Microsoft Contacts: Adding and transferring contacts Managing Your Call History o f c Viewing call details D) Customizing Your Phone Page Page Location Settings Network System TTY Mode SMS Settings Automatic Answer Button Lock E) Additional Dialing Information To change operators and keep your number: Chapter 5: Getting Connected Connect to the Internet Connect Directly to an E-mail Server Get Help Connecting Chapter 6: Wireless Data Programs Pocket Internet Explorer: Browsing Web and WAP pages Using Pocket Internet Explorer The Mobile Favorites Folder Favorite Links Mobile Favorites Saving Device Memory Using AvantGo Channels MSN Messenger: Instant Messaging Setting Up To change from your Exchange account to your Passport account, and sign in: Working with Contacts Chatting with Contacts Inbox: Sending and Receiving E-mail or SMS Synchronizing E-mail Messages Connecting Directly to an E-mail Server Using the Message List Managing Messages and Folders Folder behavior with a direct connection to an e-mail server Transferring Items Using Infrared Terminal Services Client Page Tips and Tricks Wireless Modem For Your PC Page Chapter 7 : Microsoft ActiveSync Synchronizing Files Chapter 8: Microsoft Pocket Outlook Calendar: Scheduling Appointments and Meetings Page Contacts: Tracking Friends and Colleagues Page Tasks: Keeping a To Do List Notes: Capturing Thoughts and Ideas Page Chapter 9: Companion Programs Pocket Word Page Pocket Excel Windows Media Player for Pocket PC Microsoft Reader Getting Books on Your Device Using the Library Reading a Book Using Reader Features Removing a Book Picture Page Page Appendix A: Troubleshooting Reset the Pocket PC Phone and Clear Memory Battery loses Power Turning off sounds To turn off notification light: If you forget your password Screen Freezes or Responds Slowly Screen is Blank Page Network Connection Problems Cable and Cradle Connection Problems Appendix B: Regulatory Notices Regulatory Agency Identification Numbers European Union Notice Important Safety Information TRADEMARK INFORMATION SAFETY INSTRUCTIONS Page Page Page Page SAR Information General Precautions Safety Precautions for Power Supply Unit Appendix D: Hardware Specifications Appendix E: Icons Phone Pocket PC