Contents

Chapter 1: Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone

5

Overview of phone buttons and features

6

LEDs

8

Icons in the telephone display

8

Paper labels

9

Chapter 2: Logging in to and out of your telephone

11

Logging in to your telephone

11

Logging out of your telephone

11

Chapter 3: Making calls

13

Making a call

13

Redialing a number

13

Chapter 4: Handling calls

15

Answering a call

15

Muting a call

15

Putting a call on hold

16

Transferring a call

16

Chapter 5: Conference calls

17

Making a conference call

17

Adding a person on hold to a conference call

17

Putting a conference call on hold

17

Dropping the last person added from a conference call

18

Chapter 6: Getting your messages

19

Logging into your voice mail

19

Chapter 7: Bridged call appearances

21

Answering a call on a bridged call appearance

21

Joining a call on a bridged call appearance

21

Making an outgoing call on a bridged call appearance

21

Chapter 8: Shared line appearances

23

Answering a call on a shared line appearance

23

Joining a call on a shared line appearance

23

Making an outgoing call on a shared line appearance

24

Chapter 9: Advanced telephone features

25

Chapter 10: Avaya Menu

27

Adjusting the brightness or contrast of the display

27

Changing the ring pattern

28

Turning button click sounds on and off

28

Turning error tones on or off

28

Turning visual alerting on or off

29

Setting automatic gain control

29

Changing the language

29

Viewing network information

30

Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide

February 2010 3

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Avaya manual Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone

1603SW, 1603-I specifications

The Avaya 1603-I and 1603SW are part of Avaya's robust line of desktop phones, designed specifically for businesses seeking reliable communication solutions. These models combine advanced technology with user-friendly features, making them ideal for various business environments.

The Avaya 1603-I is a standard desk phone that showcases Avaya's commitment to quality and functionality. It features a sleek design, which is not only aesthetically pleasing but also ensures durability. This model is equipped with a high-resolution display, providing users with clear access to caller information, call details, and menus. The phone supports six programmable keys, allowing users to customize their experience by assigning frequently used features or contacts to these keys.

One of the standout characteristics of the Avaya 1603-I is its support for IP telephony. This allows for calls to be placed over an internet connection, providing businesses with greater flexibility and potentially reduced call costs. The phone also supports Power over Ethernet (PoE), enabling it to receive power through the same cable used for data transmission, thereby simplifying installation and reducing cable clutter.

The Avaya 1603SW, on the other hand, is a more advanced model that offers additional features suited for businesses with higher communication demands. It includes an upgraded display, allowing for more detailed information to be shown at a glance. The 1603SW comes with two external Ethernet ports, one for connecting the phone to the network and another one that can be used to connect a secondary device, such as a computer. This dual-port capability is particularly useful in crowded office environments where socket availability is limited.

Both models support a range of audio technologies designed to enhance call quality. This includes wideband audio, which provides a broader frequency range for clearer sound, and other noise-cancellation technologies that minimize background disturbances. Furthermore, they both integrate seamlessly with Avaya's unified communications solutions, facilitating features such as conferencing and voicemail, enabling users to manage communications effectively.

In summary, the Avaya 1603-I and 1603SW phones are designed with the modern workplace in mind. Their combination of IP telephony support, user-friendly features, and superior audio quality make them valuable tools for enhancing business communication, improving productivity, and fostering collaboration among teams. With these attributes, Avaya continues to be a leader in the realm of business telephony.