Avaya 2420 2420 Telephone User Checklist

12 2420 Digital Telephone User’s Guide

2420 Telephone User Checklist

The remainder of this guide contains procedures for using specific screens, features, and keys

on the 2420 telephone. The following table directs you to sections explaining specific activities

you can perform.

To See

Understand call appearance/feature button

displays

The Home Screen on page 13

Change call appearance/feature button layout

by enabling Call Center mode

Display Mode (Call Center Mode) on page 47

Answer and make calls, hold calls, transfer

calls, redial numbers, and set up conference

calls

Call-Handling Features on page 17

Understand your personal directory vs. the

call processing system Directory feature

The Speed Dial Screenon page 22

Create and maintain a Speed Dial List Managing Your Speed Dial Liston page 25

Make Speed Dial calls Call-Handling Features on page 17

Customize the labels of the call appearance/

feature buttons

Managing Your Call Appearance/ Feature

Button Labels on page 39

Understand the Call Log Summary and Call

Detail screens

The Call Log Screens on page 29

Change the default Call Log settings Call Log Setup on page 46

View or update information saved in the Call

Log

Using the Call Log on page 35

Make calls from the Call Log Using the Call Log on page 35

Retrieve voice mail messages Getting Messages on page 22

Check lamp and display component status Self Teston page 50

Change default language, ring pattern,

display contrast, and various option settings

Selecting Personalized Options on page 43

Erase personalized options and restore

default settings

Erase on page 48

Contents

Main Page Page Page Contents Page Overview Support for Call Center Users Support for Optional Devices Safety Information 2420 Telephone Components Page 2420 Telephone User Checklist The Home Screen Navigating in the Home Screen Pages Call Appearance and Call Identification Displays Status Icons Call-Handling Features Answer a call To answer an incoming call Make a call To make a call manually To have the 2420 telephone make a call automatically Speed Dial To use the Speed Dial feature to make a call to a personal directory entry Redial To redial the last number that you dialed Speakerphone To make or answer a call without lifting the handset, or to use the speakerphone with any feature To change from the speakerphone to the handset Transfer To transfer the current call to another extension Conference To add another party to a call To add a held call to an active call To remove the last person added to the conference call Getting Messages Message The Speed Dial Screen Page Working in the Speed Dial Screen Managing Your Speed Dial List Quick Access to Speed Dial Entries Editing Speed Dial Entries Entering Characters Dialing Conventions Adding Speed Dial Entries To add speed dial entries to your personal directory Editing Speed Dial Entries To edit stored speed dial entries Deleting Speed Dial Entries To delete stored speed dial entries The Call Log Screens The Call Log Summary Screen Page Working in the Call Log Summary Screen Call Log Detail Screen Working in the Call Log Detail Screen Using the Call Log Viewing the Call Log To view the list of all calls recorded in the Call Log Making Calls from the Call Log To make a call to an entry in the Call Log Saving a Call Log Entry to Your Speed Dial List To save an entry in the Call Log to your Speed Dial List Deleting a Call Log Entry To delete an entry from the Call Log To delete all entries from the Call Log The Label Action Screen Working in the Label Action Screen Managing Your Call Appearance/ Feature Button Labels Editing Labels To edit call appearance/feature button labels Viewing the System Labels To view the system labels Restoring the System Labels To restore the system labels The Options Screen Working in the Options Screen Selecting Personalized Options Ring Pattern To select a personalized ringing pattern Visual Ring (Flash Message Lamp) To set the Flash Message Lamp option Show Phone Screen To set the Show Phone Screen option Display Contrast To select a contrast level Call Log Setup To specify the call types that you want to appear in the Call Log Display Mode (Call Center Mode) To set the Display Mode option Erase To erase personalized settings Stay in Speed Dial Screen To set the Stay in Speed Dial option Self Test To have the 2420 telephone perform a self test Language To select a screen display language Using Selected Voice Features Abbreviated Dialing/Automatic Dialing (AD) To place a call using an Abbreviated Dialing list button or feature access code To program a number on an Abbreviated Dialing button To call a number using an Abbreviated Dialing button Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your choice To cancel Call Forwarding Call Park Call Pickup and Directed Call Pickup Leave Word Calling To leave a message without ringing an extension To cancel a Leave Word Calling message Send All Calls To send all calls except priority calls and automatic callbacks immediately to coverage To cancel Send All Calls Whisper Page To respond to a Whisper Page Using Display Features Call Timer and Timer To use the Call Timer feature to measure elapsed time on telephone calls To use the Timer feature to measure elapsed time on an individual telephone call Directory Inspect To use the Inspect feature Tones and Their Meaning Page Page Index Numerical A B C F G H I L T U V W