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2420
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2420 Digital Telephone User’s Guide
Contents
Main
Page
Page
Page
Contents
Page
Overview
Support for Call Center Users
Support for Optional Devices
Safety Information
2420 Telephone Components
Page
2420 Telephone User Checklist
The Home Screen
Navigating in the Home Screen Pages
Call Appearance and Call Identification Displays
Status Icons
Call-Handling Features
Answer a call
To answer an incoming call
Make a call
To make a call manually
To have the 2420 telephone make a call automatically
Speed Dial
To use the Speed Dial feature to make a call to a personal directory entry
Redial
To redial the last number that you dialed
Speakerphone
To make or answer a call without lifting the handset, or to use the speakerphone with any feature
To change from the speakerphone to the handset
Transfer
To transfer the current call to another extension
Conference
To add another party to a call
To add a held call to an active call
To remove the last person added to the conference call
Getting Messages
Message
The Speed Dial Screen
Page
Working in the Speed Dial Screen
Managing Your Speed Dial List
Quick Access to Speed Dial Entries
Editing Speed Dial Entries
Entering Characters
Dialing Conventions
Adding Speed Dial Entries
To add speed dial entries to your personal directory
Editing Speed Dial Entries
To edit stored speed dial entries
Deleting Speed Dial Entries
To delete stored speed dial entries
The Call Log Screens
The Call Log Summary Screen
Page
Working in the Call Log Summary Screen
Call Log Detail Screen
Working in the Call Log Detail Screen
Using the Call Log
Viewing the Call Log
To view the list of all calls recorded in the Call Log
Making Calls from the Call Log
To make a call to an entry in the Call Log
Saving a Call Log Entry to Your Speed Dial List
To save an entry in the Call Log to your Speed Dial List
Deleting a Call Log Entry
To delete an entry from the Call Log
To delete all entries from the Call Log
The Label Action Screen
Working in the Label Action Screen
Managing Your Call Appearance/ Feature Button Labels
Editing Labels
To edit call appearance/feature button labels
Viewing the System Labels
To view the system labels
Restoring the System Labels
To restore the system labels
The Options Screen
Working in the Options Screen
Selecting Personalized Options
Ring Pattern
To select a personalized ringing pattern
Visual Ring (Flash Message Lamp)
To set the Flash Message Lamp option
Show Phone Screen
To set the Show Phone Screen option
Display Contrast
To select a contrast level
Call Log Setup
To specify the call types that you want to appear in the Call Log
Display Mode (Call Center Mode)
To set the Display Mode option
Erase
To erase personalized settings
Stay in Speed Dial Screen
To set the Stay in Speed Dial option
Self Test
To have the 2420 telephone perform a self test
Language
To select a screen display language
Using Selected Voice Features
Abbreviated Dialing/Automatic Dialing (AD)
To place a call using an Abbreviated Dialing list button or feature access code
To program a number on an Abbreviated Dialing button
To call a number using an Abbreviated Dialing button
Call Forwarding All Calls
To temporarily redirect all calls to an extension or outside number of your choice
To cancel Call Forwarding
Call Park
Call Pickup and Directed Call Pickup
Leave Word Calling
To leave a message without ringing an extension
To cancel a Leave Word Calling message
Send All Calls
To send all calls except priority calls and automatic callbacks immediately to coverage
To cancel Send All Calls
Whisper Page
To respond to a Whisper Page
Using Display Features
Call Timer and Timer
To use the Call Timer feature to measure elapsed time on telephone calls
To use the Timer feature to measure elapsed time on an individual telephone call
Directory
Inspect
To use the Inspect feature
Tones and Their Meaning
Page
Page
Index
Numerical
A
B
C
F
G
H
I
L
T
U
V
W