Interactive Northwest
Interactive Northwest (INI) software products and services address the complete life cycle of self-
service applications associated with Avaya Interactive Response and Avaya Voice Portal. From solution
design and project management, to interface development and test, to deployment, documentation,
training and ongoing support, INI delivers customer satisfaction in self-service environments.
INI’s differentiation lies in areas critical to the success of self-service systems: deep technical
expertise in the underlying technologies of networking, operating systems, database integration and
computer telephony; natural end-user dialog design that leads to a better experience for callers;
and a disciplined, highly-tuned project management process that ensures successful solution
implementation. INI utilizes leading edge tools such as Dialog Designer and standards including VXML
2.x and SIP, while focusing on the most appropriate technology to meet customer needs.
For more information, visit www.interactivenw.com or contact
Debbie Kauffman
503-454-1400
kauffmand@interactivenw.com
Offers
Avaya Interactive Response and
Avaya Voice Portal Custom Solutions
Custom application development and services
for Avaya Interactive Response and Avaya Voice
Portal working with the Avaya Communication
Manager platform. Deliverables include the INI
trademarked Project Life Cycle Process, which
addresses customer business needs by focusing on
service and client return on investment. With over
15 years of experience in developing world-class
self-service applications, INI has provided solutions
to over 1,000 companies with very high end-user
acceptance ratings. INI’s holistic approach includes
expertise in all facets of self-service deployments –
solutions consultation, project management, design,
development, QA/test, deployment, and customer
support – to ensure that satisfaction is the end result.
Custom Solutions
Consulting, professional services, and system
integration associated with self-service applications
used in conjunction with Avaya Communication
Manager.
Solution Category
Call/Contact Center ▶
Call Control/Routing ▶
Custom Application Development ▶
Speech Recognition ▶
Switch Administration/MAC ▶
Primary Industries Served
Banking ▶
Education – Higher ▶
Finance ▶
Government – Federal, State & Local ▶
Healthcare ▶
Insurance ▶
Utilities ▶
Member Presence
APAC ▶
CALA ▶
EMEA ▶
NA ▶
Avaya Contact
Paul Horvath
312-634-2474
phorvath@avaya.com