Avaya 5602, 4602 manual System Features, Introduction, Answering Calls, Call Forwarding

System Features

Introduction

As well as your phones specific features, you can access a number of system features by dialing short codes.

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network.

Answering Calls

Ringing at your own extension:

Simply pick up the handset. When in headset mode, press the button associated with the alerting call. The default ringing cadences are:

•Internal calls have a single ring cadence

•External calls have a double ring cadence. These can be changed by your System Administrator.

Ringing at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

•*30 to answer a call ringing anywhere.

•*31 to answer a call within your group.

•*32*201# to answer the call for a particular extension, in this example 201.

Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

•To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch it off dial *02.

•To switch forward on busy on dial *03, to switch it off dial *04.

•To switch forward on no answer on dial *05, to switch it off dial *06.

•To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this example.

5602/4602 Phone User Guide	Page 11
IP Office	Issue 2b (20th July 2005)