Avaya 4630, 4630SW !

Troubleshooting Troubleshooting 4630 Applications

Issue 2.0 December 2003 10-9

Power Cycling the Phone 10

Use the power cycle with your System Administrator’s approval only if t he basic or

programmed reset procedure cannot be performed or does not correct the

problem:

1. Unplug the phone and plug it back in.

The phone connection is re-established.

2. If power-cycling does not correct the problem, your System Administrator

can perform a more severe power cycle routine by unplugging both t he

phone and the Ethernet cables.

!WARNING:

Because the type of power cycle mentioned in Step 2 involves

reprogramming certain values, it should only be performed by yo ur

System Administrator.

Contents

Main Page Page Page About This Guide xi 1 vi 2 3 4 5 6 7 viii 8 9 10 Index IN-1 Page About This Guide Overview Intended Audience Issue Date xii How to Use This Document Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documentation/Training Page Introducing Your 4630/4630SW IP Telephone Introduction 1-2 The 4630/4630SW IP Telephone Page 1-4 Using the Touchscre e n Navigating Application Screens 4630/4630SW IP Telephone Applications 1-6 Phone Application Speed Dial Application Call Log Application 1-8 Directory Application Voice Mail Application 1-10 Web Access Application About the Stock Ticker 1-12 4630/4630SW IP Telephone Security Locking/Unlocking Your Telephones Disp lay Locking the Display Unlocking the Display 1-14 Logging Off the Phone Reinstating the Phone After a Logoff Display Screen Backlighting Page Using Your 4630/4630SW IP Telephone Introduction 2-2 Making Calls Manual Dialing Direct (Manual) Dialing Edit Dialing Automatic (Speed) Dialing 2-4 Speed Dialing a party on a Group List Speed Dialing a party using an Administered Feature button Calling a Party From the Call Log Calling a Party From the Directory 2-6 Calling a Party From the Web Access Application Receiving Calls Call Handling Features Conference Adding another party to a call Adding a held call to the current call Dropping the last person added to the call 2-8 Retrieving the held call Mute Preventing the other person on the line from hearing you Redial Redialing using a list of the last eight numbers called Speakerphone Page Transfer Sending a call to another telephone Page Using the Speed Dial Application Introduction Speed Dial Groups 3-2 Changing or Deleting a Group Label Speed Dial Buttons Adding Speed Dial Buttons to a Group or Updating Speed Dial Button Information 3-4 Page 3-6 Deleting a Speed Dial Button Label Using the Call Log Application Introduction 4-2 About the Call Log ! Viewing the Call Log 4-4 Adding a Call Log Entry to a Speed Dial Group 4-6 Removing Call Log Entries Removing a Specific Call Log Entry Using the Directory Application Introduction About the Directory 5-2 Locating a Phone Number Using the Directory Page 5-4 Calling a Person Listed in the Directory Adding a Directory Entry to a Speed Dial Group 5-6 Resolving Search- or Directory-Related Problems Trouble Message Resolution Using the Voice Mail Application Introduction 6-2 Accessing the Voice Mail Application Using the Inbox 6-4 Working With Your Messages Voice Message Options 6-6 Text, File, and Fax Message-Specific Options Replying to Messages 6-8 Changing Voice Mail Options Changing Your Password Setting Delete Confirmation Restoring the Default Sort Order Changing the Playback Number (#) If You Need Help Page Using the Web Access Application Introduction 7-2 Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages 4630/4630SW IP Telephone Options Introduction Accessing the Options and Preferences Screen 8-2 Touchscreen Options Setting the Screen Idle Timeout Duration Setting the Keyboard Layout 8-4 Setting Button Click Feedback Calibrating the Screen Cleaning the Screen Call Log Options 8-6 Activating/Deactivating Call Logging Archiving the Call Log 8-8 Reviewing/Updating the FTP Server IP Address Phone Application Options 8-10 Setting Edit Dialing Selecting a Personalized Ring Selecting a Redial Option 8-12 Setting the Go to Phone For Incoming Calls Option Setting the Go to Phone on Originate Option Setting the Call Timer Directory Options 8-14 Setting Up or Modifying a Directory User ID and Password Speed Dial Options Setting the Speed Dial Alphabetize Entries? O p ti o n 8-16 Backing Up and Restoring Speed Dial Groups Network Audio Quality Backup/Restore Options 8-18 Setting the Automatic Backup Option Restoring Data from a Backup File 8-20 Setting a User ID, Password, and other FTP (File Transfer Protocol) Options 8-22 Stock Ticker Option Setting Up or Modifying the Stock Ticker 8-24 Activating/Deactivating the Stock Ticker Page Headsets and Handsets Introduction Headsets for 4600 Series IP Telephones 9-2 Handsets for 4600 Series IP Telephones Troubleshooting Introduction 10-2 Basic Troubleshooting Page 10-4 Troubleshooting 4630 Applications 10-6 Page 10-8 Resetting and Power Cycling the IP Telephone Resetting Your Phone ! Page Index Numerics A B C E F H I K P R S T U V W