Introduction INDeX Call Center View Alarm Reporter
INDeX Call Center View Alarm Reporter The INDeX Call Center View Alarm Reporter has been designed to
enhance the exception management used by the INDeX Call Center View.
The Alarm Reporter enables the contact center supervisor to look back on
the performance of the contact center, on a daily or weekly basis, by
reporting on certain criteria predefined by the contact center supervisor.
To view the alarm reports you must be logged on to the INDeX Taskbar
with Administrator Access Level. As an Administrator, you can only view
the historic alarm reports for the profiles that you have created within the
INDeX CCV. The historic alarm information is available to view for each
individual profile. Only one profile at a time can be analysed.
To obtain a historic alarm report file you must ensure that the relevant
option is selected within the Alarm Setup options on the INDeX CCV
application. The alarms can only be reported on a weekly basis for each
individual profile. There is a separate file for each day of the week. The
INDeX CCV will overwrite an existing file for the current day.
There are two types of reports:
Breakdown Reports display detailed analysis of the alarm information
for the selected directory number.
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• Summary Reports display an overview of the historic alarm information
for the selected directory number.
Each report can be previewed prior to printing in either landscape or portrait
orientation. The Report Preview is not dependent upon any printer drivers
being installed on the PC. However, if a printer driver is not installed, the
print facilities of the application will be disabled.
The title of the report signifies the type of report, i.e. Breakdown or
Summary. The report also displays the date and time that the data
contained in the table was generated along with the INDeX Taskbar User
name and the INDeX CCV Profile Name.
INDeX Taskbar provides the ability to launch the INDeX CCM applications.
The INDeX Taskbar also provides built in security through a logon
procedure; i.e. you must log on to the INDeX Taskbar before launching the
INDeX CCM applications.
Further details on the INDeX Taskbar are available from the INDeX
Taskbar User Manual.
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Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002)