Embedded Voicemail User

Changing the Mailbox Access Code

You can set an access code for your mailbox. This access code will be requested whenever you access the mailbox to collect messages. When set the access code must be between 4 and 15 digits in length.

Setting and changing a mailbox access code can be done by your system administrator. You can also do it yourself through the mailbox as follows:

1.Dial *17 from your extension.

2.If your mailbox already has an access code set, you will be prompted to enter it. Enter you access code.

3.Dial *04.

4.When asked for the access code enter your current access code and #. If you have no current access code just press #.

5.Enter your new access code followed by #. Ensure that the code is at least four digits in length. If you enter a short code you will be prompted to enter a longer code.

•To remove an exist access code and return the mailbox to not having an access code, just press #.

•Do not set an obvious code, for example:

•Do not match your extension number.

•Do not use a sequence of digits, eg. 1234.

•Do not use the same repeated digit, eg. 1111.

6.Re-enter your new access code followed by #.The access code will now be changed.

7.The system will prompt you if the codes do not match or is not acceptable. It will also confirm the change of access code if successful.

Changing Your Greeting Message

You can record a personalized greeting message by pressing 3 whilst in your mailbox. The following options are available:

•Hear your greeting message: Press 1.

This option also allows you to hear the message you have just recorded so that you can then decide to record it or save it.

•Change your greeting message: Press 2.

You will be asked to speak after the tone and then press 2 at the end of the message. The system will see the 2 as the end of message and return to the menu, where you can press 1 to hear the new message and then press 3 to make the recording active. If you do not wish to use the recording you can record it or just hang up and the previous greeting will still be in use.

•Save your greeting message: Press 3.

If you hang up before pressing 3 the previous greeting will be used.

•Save your message for playing on a continuous loop: Press 4.

This option can be used to continually play the greeting. Callers will not be able to leave a message.

•Hear Help Prompts: Press *4.

•Exit to Previous Menu: Press 8.

Embedded Voicemail User Guide

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IP Office 3.0

Issue 4a (27th January 2005)

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Avaya Voicemail manual Changing the Mailbox Access Code, Changing Your Greeting Message
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Voicemail specifications

Avaya Voicemail is a powerful communication solution designed to enhance business productivity and streamline message management. As part of the Avaya suite of unified communications, it integrates seamlessly with Avaya's telephony and collaboration systems, offering businesses a comprehensive messaging solution that meets modern communication needs.

One of the key features of Avaya Voicemail is its intuitive user interface. The simple navigation allows users to easily access and manage their voicemail messages, ensuring that important communications are never missed. Users can listen to, save, or delete messages with minimal effort, creating a more efficient workflow. Additionally, the system supports voicemail to email functionalities, enabling users to receive their voicemail messages as audio files directly in their email inbox, thus enhancing mobility and response times.

Avaya Voicemail is built on advanced technologies that ensure reliability and security. It uses Voice over IP (VoIP) technology to deliver high-quality audio experiences, reducing latency and enhancing clarity during message retrieval. The system also supports a variety of protocols, including SIP and H.323, making it compatible with a wide range of devices and network configurations.

Another notable characteristic is its extensive customization options. Organizations can configure the voicemail system to meet specific business needs, such as personalized greetings, distribution lists for group messages, and message retention policies. This flexibility allows companies to tailor their messaging approach and ensure it aligns with their communication strategies.

Moreover, Avaya Voicemail includes features such as automatic call distribution (ACD) integration, enabling businesses to manage incoming calls more efficiently. Users can route calls to voicemail when necessary and access detailed reports on messaging trends and call patterns, providing valuable insights into communication habits within the organization.

Security is a priority for Avaya Voicemail, with robust encryption and authentication measures in place to protect sensitive information. This ensures that all voice messages are secure and accessible only to authorized personnel.

In summary, Avaya Voicemail is a sophisticated communication tool that combines ease of use, advanced technology, and customization capabilities. Whether enhancing mobile access or improving message management, Avaya Voicemail is designed to meet the growing demands of today's communication landscape, making it an essential component for businesses looking to optimize their operational efficiency.
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