24SwitchView MP Installer/User Guide

B: Troubleshooting

Unit

Green channel LED not lit

Verify that the computer is powered on. Check the cabling between your computer and the SwitchView. Verify that a keyboard works when plugged directly into your PC.

A laptop computer may not light the LED.

Unable to switch channels

Verify that all attached PCs are powered and correctly connected to the unit. If you wish to connect to a laptop, you will need to disable the SmartSwitch feature.

Unable to hot-key

After a power loss, the unit will default to the <CTRL> <CTRL> key sequence.

Try using <CTRL> <CTRL> to hot-key switch.

Video

No video

Verify that the video cable between the computer and the SwitchView is connected to the selected port. Verify that the monitor cable is correctly connected to the SwitchView.

Power down the computer. Connect the monitor directly to the computer and power up again. If the monitor does not operate correctly direct to the computer, try another monitor.

Verify that the cables from the computer to the SwitchView are connected properly.