Axis Communications 215 PTZ-E - page 38

AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting
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Customer Services
If you contact the Axis support desk, please help us help you resolve your problems expediently by providing a
server report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report contains important
information about the server and its software, as well as a list of the current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the
last restart of the system and can prove a useful diagnostic tool for troubleshooting.