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Axis Communications AXIS 214 PTZ user manual Support

Models: AXIS 214 PTZ

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52AXIS 214 PTZ - Troubleshooting

Support

If you contact the Axis support desk, please help us resolve your problems by providing a server report, a log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Axis Communications AXIS 214 PTZ user manual Support

Contents

Axis 214 PTZ About this Document Table of contents Axis 214 PTZ Index Product Description Rear panel StatusAxis 214 PTZ Product Description Accessing the camera from a browser Accessing the cameraSetting the password for root Accessing the camera from the Internet Live View Pan/Tilt/Zoom controls Control panelViewer controls Server push not available for Microsoft Internet ExplorerQuickTime Java appletPTZ Control Queue Still ImageVideo Stream Types Video and Audio StreamsMotion Jpeg Audio Stream Types MPEG-4 protocols and communication methodsAxis Media Control How to stream MPEG-4RTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video stream Using Motion JpegUsing MPEG-4 Other MPEG-4 clientsAccessing the Audio Streams QuickTime/Windows Media PlayerSetup Tools Accessing the setup tools from a browserVideo & Image settings Image AppearanceOverlay Settings Overlay Image SettingsGo to Setup Video & Image Overlay Image Video StreamOverlay image requirements Image Formats Image SizeAdvanced Camera Settings Lighting Conditions Image SettingsMPEG-4 Audio Enable AudioAudio Channels Audio Input Audio OutputAdvanced Audio Settings Noise canceller threshold value Noise canceller attenuationAxis 214 PTZ Audio Use custom settings Live View ConfigLayout Upload Own Web Files Own HomeUser Defined Links Check Show Custom LinkPlease use the online help for details Html Examples PTZ Configuration Preset PositionsSequence Mode Advanced LimitsControl Queue Event Configuration Event ServersHow to set up a triggered event Event TypesTriggered Event Click Add triggered on the Event typesHow to set up a scheduled event Pre-trigger and Post-trigger buffersScheduled Event Click Add scheduled on the Event typesConfiguring Motion Detection Motion DetectionPort Status Motion Detection ParametersSecurity Users System OptionsSecurity IP Address Filter Security Https Date & TimeNetwork Basic TCP/IP Settings ServicesNetwork Advanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT Traversal port mapping Network SocksNetwork Traffic Maintenance Network Smtp emailNetwork Snmp Network UPnPSupport ConfigurationAdvanced Resetting to the factory default settings Using the Control ButtonConnections Inputs and outputsConnecting audio equipment Troubleshooting Setup Basic ConfigurationChecking the Firmware Updating the FirmwareSupport Symptoms, Possible Causes and Remedial Actions Using ARP and PingSnapshot images Poor performance Technical Specifications Video compressionPower Axis 214 PTZ PAL delivers the following file sizes General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex Axis 214 PTZ Glossary of Terms Rtcp offers quality-of-service feedback from receivers to URL Uniform Resource Locator An address on the network Axis 214 PTZ Glossary of Terms Index Axis 214 PTZ IndexSmtp